--- title: The Global Help Desk Services Blog (9) description: The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics. (9) --- # Global Help Desk Services Blog A quick read with a big impact. Search Ok # Page 9 [![Top 4 Help Desk Services KPIs and How to Improve Them](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/top-4-help-desk-services-kpis-how-to-improve) ## [Top 4 Help Desk Services KPIs and How to Improve Them](https://www.ghdsi.com/blog/top-4-help-desk-services-kpis-how-to-improve) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [You’ve likely heard the old chestnut, “You can’t manage what you don’t measure.” In other.. ](https://www.ghdsi.com/blog/top-4-help-desk-services-kpis-how-to-improve) [Improving Help Desk Performance](https://www.ghdsi.com/blog/topic/improving-help-desk-performance) [![IT Help Desk Staffing: How to Hire Top Talent](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/it-help-desk-staffing-how-hire-top-talent) ## [IT Help Desk Staffing: How to Hire Top Talent](https://www.ghdsi.com/blog/it-help-desk-staffing-how-hire-top-talent) - By [Steve Wetherell](https://www.ghdsi.com/blog/author/steve-wetherell) [Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well. .. ](https://www.ghdsi.com/blog/it-help-desk-staffing-how-hire-top-talent) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![How to Improve Employee Retention in Your IT Help Desk](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/employee-retention-help-desk-agent-turnover) ## [How to Improve Employee Retention in Your IT Help Desk](https://www.ghdsi.com/blog/employee-retention-help-desk-agent-turnover) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Experienced, knowledgeable help desk agents are worth their weight in gold. Not only do they.. ](https://www.ghdsi.com/blog/employee-retention-help-desk-agent-turnover) [Employee Turnover & Retention](https://www.ghdsi.com/blog/topic/employee-turnover-retention) [![3 High-Impact Ways to Improve Help Desk Customer Satisfaction](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/3-high-impact-ways-to-improve-help-desk-customer-satisfaction) ## [3 High-Impact Ways to Improve Help Desk Customer Satisfaction](https://www.ghdsi.com/blog/3-high-impact-ways-to-improve-help-desk-customer-satisfaction) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Tom Peters, author of the best-selling business book, *In Search of Excellence*, once remarked,.. ](https://www.ghdsi.com/blog/3-high-impact-ways-to-improve-help-desk-customer-satisfaction) [Help Desk Customer Satisfaction](https://www.ghdsi.com/blog/topic/help-desk-customer-satisfaction) ## [IT Outsourcing During COVID-19: An Opportunity To Scale And Stabilize](https://www.ghdsi.com/blog/organizations-are-evaluating-service-delivery-during-covid-and-beyond) - By [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) [To stay competitive in today's rapidly changing business climates, companies of all sizes are.. ](https://www.ghdsi.com/blog/organizations-are-evaluating-service-delivery-during-covid-and-beyond) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [![Help Desk Outsourcing Leads with Emotional Intelligence during COVID](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/help-desk-outsourcing-leads-with-emotional-intelligence-during-covid19) ## [Help Desk Outsourcing Leads with Emotional Intelligence during COVID](https://www.ghdsi.com/blog/help-desk-outsourcing-leads-with-emotional-intelligence-during-covid19) - By [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) [A message from Global Help Desk Services, Inc.’s President, Steve Wetherell COVID-19 has.. ](https://www.ghdsi.com/blog/help-desk-outsourcing-leads-with-emotional-intelligence-during-covid19) [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [![5 KPIs to Track Your Help Desk Performance](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/video-5-kpis-track-your-help-desk-performance) ## [5 KPIs to Track Your Help Desk Performance](https://www.ghdsi.com/blog/video-5-kpis-track-your-help-desk-performance) - By [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) [Key Performance Indicators (KPIs) are the most important measurable outcomes that not only.. ](https://www.ghdsi.com/blog/video-5-kpis-track-your-help-desk-performance) [Improving Help Desk Performance](https://www.ghdsi.com/blog/topic/improving-help-desk-performance) [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [Help Desk KPIs](https://www.ghdsi.com/blog/topic/help-desk-kpis) [![Success Story: Shining a Spotlight on Healthcare Help Desk Solutions](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/success-story-shining-a-spotlight-on-healthcare-help-desk-solutions) ## [Success Story: Shining a Spotlight on Healthcare Help Desk Solutions](https://www.ghdsi.com/blog/success-story-shining-a-spotlight-on-healthcare-help-desk-solutions) - By [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) [This is part four of our ](https://www.ghdsi.com/blog/success-story-shining-a-spotlight-on-healthcare-help-desk-solutions)[multi-part series](https://www.ghdsi.com/blog/topic/success-stories) featuring some of our [help desk success stories](https://www.ghdsi.com/help-desk-case-studies).. [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Healthcare Help Desk](https://www.ghdsi.com/blog/topic/healthcare-help-desk) [Success Stories](https://www.ghdsi.com/blog/topic/success-stories) [![Why Help Desk Outsourcing is Ideal for Enterprise Organizations](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/video-4-reasons-why-help-desk-outsourcing-ideal-enterprise-organizations) ## [Why Help Desk Outsourcing is Ideal for Enterprise Organizations](https://www.ghdsi.com/blog/video-4-reasons-why-help-desk-outsourcing-ideal-enterprise-organizations) - By [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) [**Help desk outsourcing**](https://www.ghdsi.com/enterprise-help-desk-outsourcing) has become a popular solution among enterprise organizations because of.. [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [![Success Story: How the Right Help Desk Partner Can Rebuild Your Service Reputation](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-right-help-desk-partner-rebuild-service-reputation) ## [Success Story: How the Right Help Desk Partner Can Rebuild Your Service Reputation](https://www.ghdsi.com/blog/how-right-help-desk-partner-rebuild-service-reputation) - By [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) [This is part three of our ](https://www.ghdsi.com/blog/how-right-help-desk-partner-rebuild-service-reputation)[multi-part series](https://www.ghdsi.com/blog/topic/success-stories) featuring some of our [help desk success stories](https://www.ghdsi.com/help-desk-case-studies).. [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Healthcare Help Desk](https://www.ghdsi.com/blog/topic/healthcare-help-desk) [Success Stories](https://www.ghdsi.com/blog/topic/success-stories) [**](https://www.ghdsi.com/blog/page/8) [5](https://www.ghdsi.com/blog/page/5) [6](https://www.ghdsi.com/blog/page/6) [7](https://www.ghdsi.com/blog/page/7) [8](https://www.ghdsi.com/blog/page/8) [9](https://www.ghdsi.com/blog/page/9) [10](https://www.ghdsi.com/blog/page/10) [11](https://www.ghdsi.com/blog/page/11) [12](https://www.ghdsi.com/blog/page/12) [13](https://www.ghdsi.com/blog/page/13) [**](https://www.ghdsi.com/blog/page/10) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources) - [ » Blog ](https://blog.ghdsi.com/) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit) #### [ Our Approach ](https://www.ghdsi.com/our-approach) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy) - [ » About Us ](https://www.ghdsi.com/about-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. By [Epic Digital](https://www.epic.digital/en?utm_source=globalhelpdeskservices&lang=en).