Global Help Desk Services Blog

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Top 4 Help Desk Services KPIs and How to Improve Them

Top 4 Help Desk Services KPIs and How to Improve Them

You’ve likely heard the old chestnut, “You can’t manage what you don’t measure.”

In other..
Improving Help Desk Performance
IT Help Desk Staffing: How to Hire Top Talent

IT Help Desk Staffing: How to Hire Top Talent

Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well.

..
Help Desk Staffing
How to Improve Employee Retention in Your IT Help Desk

How to Improve Employee Retention in Your IT Help Desk

Experienced, knowledgeable help desk agents are worth their weight in gold. Not only do they..
Employee Turnover & Retention
3 High-Impact Ways to Improve Help Desk Customer Satisfaction

3 High-Impact Ways to Improve Help Desk Customer Satisfaction

Tom Peters, author of the best-selling business book, In Search of Excellence, once remarked,..
Help Desk Customer Satisfaction

IT Outsourcing During COVID-19: An Opportunity To Scale And Stabilize

To stay competitive in today's rapidly changing business climates, companies of all sizes are..
Help Desk Outsourcing
Help Desk Outsourcing Leads with Emotional Intelligence during COVID

Help Desk Outsourcing Leads with Emotional Intelligence during COVID

A message from Global Help Desk Services, Inc.’s President, Steve Wetherell

COVID-19 has..
Help Desk Support
5 KPIs to Track Your Help Desk Performance

5 KPIs to Track Your Help Desk Performance

Key Performance Indicators (KPIs) are the most important measurable outcomes that not only..
Improving Help Desk Performance Help Desk Support Help Desk Outsourcing Help Desk KPIs
Success Story: Shining a Spotlight on Healthcare Help Desk Solutions

Success Story: Shining a Spotlight on Healthcare Help Desk Solutions

This is part four of our multi-part series featuring some of our help desk success stories..

Help Desk Support Help Desk Outsourcing Internal Help Desk Team Healthcare Help Desk Success Stories
Why Help Desk Outsourcing is Ideal for Enterprise Organizations

Why Help Desk Outsourcing is Ideal for Enterprise Organizations

Help desk outsourcing has become a popular solution among enterprise organizations because of..

Help Desk Support Help Desk Outsourcing
Success Story: How the Right Help Desk Partner Can Rebuild Your Service Reputation

Success Story: How the Right Help Desk Partner Can Rebuild Your Service Reputation

This is part three of our multi-part series featuring some of our help desk success stories..

Help Desk Support Help Desk Outsourcing Internal Help Desk Team Healthcare Help Desk Success Stories
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Customer Testimonials

"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

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Help Desk Outsourcing

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

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