--- title: The Global Help Desk Services Blog | Help Desk Staffing description: Help Desk Staffing Topic content - Help Desk Staffing | The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics. --- # Global Help Desk Services Blog A quick read with a big impact. Search Ok # Tag: Help Desk Staffing [![4 Reasons to Reward Your Help Desk Agents (Plus a Few Tips on How)](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/4-reasons-to-reward-help-desk-agents) ## [4 Reasons to Reward Your Help Desk Agents (Plus a Few Tips on How)](https://www.ghdsi.com/blog/4-reasons-to-reward-help-desk-agents) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [It’s that time of year: If you’re not already knee-deep in preparing annual performance.. ](https://www.ghdsi.com/blog/4-reasons-to-reward-help-desk-agents) [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![3 Tips on Planning Your Help Desk Staffing Structures](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/three-tips-planning-help-desk-staffing) ## [3 Tips on Planning Your Help Desk Staffing Structures](https://www.ghdsi.com/blog/three-tips-planning-help-desk-staffing) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Your help desk faces enough challenges at the best of times. Whether it’s too many calls from.. ](https://www.ghdsi.com/blog/three-tips-planning-help-desk-staffing) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![How to Handle Help Desk Burnout and Agents Who Don’t Want to Work](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-handle-help-desk-burnout-and-agents-who-dont-want-to-work) ## [How to Handle Help Desk Burnout and Agents Who Don’t Want to Work](https://www.ghdsi.com/blog/how-to-handle-help-desk-burnout-and-agents-who-dont-want-to-work) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Recently, articles about ](https://www.ghdsi.com/blog/how-to-handle-help-desk-burnout-and-agents-who-dont-want-to-work)[“quiet quitting” began going viral](https://www.cnn.com/2022/08/26/success/how-should-managers-handle-quiet-quitting/index.html) as people debated the cause. Were.. [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [Employee Turnover & Retention](https://www.ghdsi.com/blog/topic/employee-turnover-retention) [Help Desk Challenges](https://www.ghdsi.com/blog/topic/help-desk-challenges) [![4 Steps to Accurately Measure the ROI of Outsourced Help Desk Services](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/4-accurately-measure-roi-outsourced-help-desk-services) ## [4 Steps to Accurately Measure the ROI of Outsourced Help Desk Services](https://www.ghdsi.com/blog/4-accurately-measure-roi-outsourced-help-desk-services) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [If you are considering outsourcing your IT help desk, or if you already enjoy outsourced help.. ](https://www.ghdsi.com/blog/4-accurately-measure-roi-outsourced-help-desk-services) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![Must Haves (and Pitfalls) When Choosing IT Help Desk Ticketing Software](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-choose-it-help-desk-ticketing-software) ## [Must Haves (and Pitfalls) When Choosing IT Help Desk Ticketing Software](https://www.ghdsi.com/blog/how-to-choose-it-help-desk-ticketing-software) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [There are dozens of IT help desk ticketing software applications on the market. Some are.. ](https://www.ghdsi.com/blog/how-to-choose-it-help-desk-ticketing-software) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![How to Balance Your IT Help Desk Agent Workloads](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-balance-it-help-desk-agent-workload) ## [How to Balance Your IT Help Desk Agent Workloads](https://www.ghdsi.com/blog/how-to-balance-it-help-desk-agent-workload) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Does your IT help desk have a hat problem? We’re talking about the multiple hats that your.. ](https://www.ghdsi.com/blog/how-to-balance-it-help-desk-agent-workload) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![New Technology Rollouts? How Your IT Help Desk can Manage High Call Volume](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/manage-high-call-volumes-technology-rollouts-it-help-desk) ## [New Technology Rollouts? How Your IT Help Desk can Manage High Call Volume](https://www.ghdsi.com/blog/manage-high-call-volumes-technology-rollouts-it-help-desk) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [New technologies, programs, and processes can go a long way toward making your company more.. ](https://www.ghdsi.com/blog/manage-high-call-volumes-technology-rollouts-it-help-desk) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![5 Smart Ways for IT Help Desks to Reduce Employee Turnover - Forever](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/5-ways-reduce-turnover-it-help-desk) ## [5 Smart Ways for IT Help Desks to Reduce Employee Turnover - Forever](https://www.ghdsi.com/blog/5-ways-reduce-turnover-it-help-desk) - By [Andrew Chiburis](https://www.ghdsi.com/blog/author/andrew-chiburis) [You’ve ](https://www.ghdsi.com/blog/5-ways-reduce-turnover-it-help-desk)[found the perfect help-desk employee,](https://www.ghdsi.com/blog/it-help-desk-staffing-how-hire-top-talent) and you’re excited to have them join your team... [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![Hiring IT Help Desk Talent? 13 Revealing IT Help Desk Interview Questions](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/hiring-it-help-desk-interview-questions) ## [Hiring IT Help Desk Talent? 13 Revealing IT Help Desk Interview Questions](https://www.ghdsi.com/blog/hiring-it-help-desk-interview-questions) - By [Steve Wetherell](https://www.ghdsi.com/blog/author/steve-wetherell) [*"Can’t act, can’t sing, can dance a little.”* That’s what Burt Grady, head of the talent.. ](https://www.ghdsi.com/blog/hiring-it-help-desk-interview-questions) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![How to Scale Your IT Help Desk Services to Meet Unpredictable Demand](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/scale-it-help-desk-services-meet-unpredictable-demand) ## [How to Scale Your IT Help Desk Services to Meet Unpredictable Demand](https://www.ghdsi.com/blog/scale-it-help-desk-services-meet-unpredictable-demand) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [If you wait until you’re going through a major transition to figure out how to scale your IT.. ](https://www.ghdsi.com/blog/scale-it-help-desk-services-meet-unpredictable-demand) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) ### Popular Posts - [** Customer Service Call Scripts for IT Help Desks: 7 Best Practices ](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices) - [** Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket) - [** IT Help Desk Burnout: What to Do When Your Agents are Overworked ](https://www.ghdsi.com/blog/avoid-it-help-desk-burnout-agents-overworked) - [** 5 IT Help Desk Metrics That Truly Measure Success ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) - [** IT Help Desk Outsourcing Pricing Models Comparison ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison) [1](https://www.ghdsi.com/blog/topic/help-desk-staffing/page/1) [2](https://www.ghdsi.com/blog/topic/help-desk-staffing/page/2) [**](https://www.ghdsi.com/blog/topic/help-desk-staffing/page/2) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources) - [ » Blog ](https://blog.ghdsi.com/) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit) #### [ Our Approach ](https://www.ghdsi.com/our-approach) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy) - [ » About Us ](https://www.ghdsi.com/about-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. 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