Calculate My Help Desk Cost

Quickly understand your help desk costs.

You know your help desk is important, but how much should you expect to spend?
Use this calculator to estimate your current cost per ticket. This estimate will help you determine a realistic help desk budget — or see if you're currently spending too much on your help desk.

To get started, simply plug in your information into the calculator. You'll get your results right away.

 

The amount of tickets handled by your help desk per month.
Percentage of costs to cover direct and indirect items such as benefits, licensing, office space, supplies, and equipment. (Typical minimum is 25% of an employee’s salary, median average is 35%).

Agent

The number of staff working at the help desk.
Your average monthly payroll cost for help desk agents
Annual Cost Monthly Cost Cost Per Ticket

Support Staff

The number of staff that support the help desk (e.g., Team Leaders, Trainers, Quality Assurance, and/or Subject Matter Experts)
Your average monthly payroll cost for support staff
Annual Cost Monthly Cost Cost Per Ticket

Manager(s)

The number of managers who directly oversee the help desk, staff and agents
Your average monthly payroll cost for managers
Annual Cost Monthly Cost Cost Per Ticket
The amount of tickets handled by your help desk per month.
Percentage of costs to cover direct and indirect items such as benefits, licensing, office space, supplies, and equipment. (Typical minimum is 25% of an employee’s salary, median average is 35%).
  Quantity Monthly Salary Annual Cost Monthly Cost Cost Per Ticket
Agent
Your average monthly payroll cost for help desk agents
Supporting Staff
The number of staff that support the help desk (e.g., Team Leaders, Trainers, Quality Assurance, and/or Subject Matter Experts)
Your average monthly payroll cost for support staff
Manager(s)
The number of managers who directly oversee the help desk, staff and agents
Your average monthly payroll cost for managers

Your Help Desk Cost Results

Total Annual Total Monthly TOTAL PER TICKET

Want to get a more in-depth understanding of your overall IT support costs, including your IT help desk costs, so you can confidently plan out resources?

Our IT Cost of Support Calculator page is a comprehensive tool you can use to assess all the costs that can impact your business, including:

  • Help Desk Support Costs
  • Field Service Support Costs
  • Level 3 Support Costs
  • IT Support Costs
  • Productivity Costs

Simply fill out the form to access the calculator today!

"I Have My Results ... But What Do They Mean?"

Not sure how your IT help desk costs compare? Need answers on how you can improve efficiency? Talk to our experts today!

Get a Free Consultation

Customer Testimonials

"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

View the Latest Testimonials

Help Desk Outsourcing

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

top_work_2025_final_1

Resources

Pricing Tools

Are We a Fit

Our Approach

Schedule a Help Desk Consultation

CONTACT US

Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067

Toll Free: 1.800.770.1075
Local: 1.860.296.7230

Contact Us
» View Privacy Policy

Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved.

By Epic Digital.