A quick read with a big impact.
If you manage an IT help desk team, you already know — technical skills and process adherence..
Outsourcing your IT help desk is a big step toward improving efficiency, reducing costs, and..
You’ve decided an outsourced IT help desk is the right move for your business. Great!
Now,..
Are you building an IT help desk team from scratch? Or are you looking to improve your..
Your help desk is the face of your IT.
After all, your users cannot always see, let alone..
"Can’t act, can’t sing, can dance a little.”
That’s what Burt Grady, head of the talent..
Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well.
..
