A quick read with a big impact.
Are you building an IT help desk team from scratch? Or are you looking to improve your..
Your help desk is the face of your IT.
After all, your users cannot always see, let alone..
"Can’t act, can’t sing, can dance a little.”
That’s what Burt Grady, head of the talent..
Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well.
..
