A quick read with a big impact.
Your help desk is the face of your IT.
After all, your users cannot always see, let alone..
"Can’t act, can’t sing, can dance a little.”
That’s what Burt Grady, head of the talent..
Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well.
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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