A quick read with a big impact.
When you hear the phrase “white glove,” it may call to mind someone like Jeeves — the trusty..
shadow IT happens when employees use external platforms, devices, applications, technologies,..
As we enter into a new year, it's important to understand the help desk challenges that could..
New technologies can offer many benefits to organizations, including getting and staying ahead..
Running a help desk—whether in-house or outsourced—can sometimes feel like a bad marriage. And..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
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