A quick read with a big impact.
shadow IT happens when employees use external platforms, devices, applications, technologies,..
If you manage an IT help desk, you likely never stop thinking about call handling. And for..
If you operate an IT help desk, and if agent performance is slipping, you may find that the..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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