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How Do We Do It? How
GHDSi is the first point of contact for your employees and customers when they need tech support. We manage their technical issues, resolve their problems, and escalate only the issues that you prefer to resolve in-house.
Here’s the secret to your success:
- We understand your technical environment and can resolve more issues for your IT team
- We understand your business environment and support your success
- We provide on-point, right-sized support that helps you grow
We understand your technical environment and can resolve more issues for your IT team
We start by understanding your technical environment through our unique onboarding process. Then we create highly technical support programs that we custom design to support you and your callers.
- Help desk outsourcing is 100% all that we do. This singular focus ensures we have the skills, tools, and best practices to manage more tickets—quickly and accurately.
- Our highly technical support ensures your callers always get expert help—the first time and every time. No more worrying about inexperienced call center agents following a canned script, only to escalate basic issues to your IT team anyway.
- Your business doesn’t stop and neither do we. Our support is 24/7/365. Even if it’s 3:26 in the morning, our 100% U.S.-based full-time agents are here to help.
We understand your business environment and support your success
“Help” is our middle name, so we’re committed to giving you a great return on investment. Lowered help desk costs? Check. Improved productivity? Check. Increased IT capacity? Check. Freeing up your IT budget for bigger and better things? Oh yes … now we’re talking.
- We’re not a cable company, so making you pay for things you don’t use is not our style. Instead, our pricing provides flexible support that can be scaled up—or even down—as you need.
- Great IT people are hard to find. We help you keep them happy by only sending them the help desk issues you specifically want them to work on.
- Speaking of work, we resolve help desk issues quickly and accurately, so everybody can get back to work a lot faster.
We provide on-point, right-sized support that helps you grow
Because we deliver outsourced help desk services that are right-sized for your call volumes, customer needs, business goals and more, we give you the flexibility you need to scale your business without sacrificing your users’ IT support desk experience.
- We never rest on our laurels: Our continuous improvement process makes sure we’re not only accountable, but always getting better.
- Our customized reporting ensures full transparency, especially if your organization operates in regulated industries that must maintain compliance with HIPAA, PCI, SOX and other regulations.
- We navigate M&As and spinoffs nimbly, with a clear roadmap for providing seamless transitions.
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How Much You’ll Save Outsourcing Your Help Desk
Above and Beyond the Call The Call
GHDSi has earned a reputation among help desk companies for delivering memorably pleasant, efficient, and consistent outsourced help desk services.
What do we do differently?
Glad you asked.
Process:
We believe in predictable, repeatable service desk processes that hold us accountable for consistently delivering outstanding support. And we’re always analyzing those processes to look for ways we can improve.
People:
We spend an almost ridiculous amount of time recruiting only the best full-time U.S. employees. Then we invest even more time training each new hire to develop the empathy, understanding, and customer service skills to deliver an amazing experience to the people who call your help desk.
Flexibility:
We adapt alongside you as your business environment evolves, so you always have the level of service desk support you want, without having to pay for more than you need.
You’re in Good Company
Highly Recommended
“I would definitely recommend Global Help Desk to a peer, and I would tell them that they should expect constant professional, prompt and courteous service because I haven’t seen anything less from them.” - Rob (Healthcare)
Great Communication
“[GHDSi] knowledge base is so deep and the communication is so good, we end up with very solid customer issue resolution.” - Todd (Shipping/Logistics)
Talking with Real People
"My users are thrilled with the level of detail and the nature of the attention they’re getting. They’re not being talked down to—it’s a partnership. They jump on any problem, follow up on the reporting requirements, and make the issue go away.” - Mike (Global Retail)
Simple & Transparent
"Working with Global Help Desk today is like night and day compared to our previous experience. We cannot even compare the two. The communication is so much better. Communication is what is critical to the success of our help desk operations."- Ken (Manufacturing)
Meticulous Service
"They [Global Help Desk] are particularly good at being able to ask all of the right questions upfront. Because they are so thorough, the support team finds they have all of the information they need to go forward." - Jennifer (Healthcare)
Continued Commitment
"Global Help Desk Services shows continued commitment to always improving and finding more ways to partner together. They are very flexible in helping us meet our needs." - Dan (Financial)
