Global Help Desk Services Blog

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The Complexities of Help Desk Support for Higher Education

The Complexities of Help Desk Support for Higher Education

How do you provide IT help desk support to a state university system that consists of 11..
Higher Ed Help Desk
How to Turn IT Help Desk Tickets into Knowledge Base Articles

How to Turn IT Help Desk Tickets into Knowledge Base Articles

What’s the best way to improve the efficiency and effectiveness of your IT help desk?

..
Help Desk Best Practices

Popular Posts

3 Smart and Secure Ways to Outsource Application Support

3 Smart and Secure Ways to Outsource Application Support

If your organization uses software applications that you developed in-house, you had your..
Help Desk Outsourcing
5 Things to Screen for When Hiring an IT Help Desk Support Company

5 Things to Screen for When Hiring an IT Help Desk Support Company

If you are hunting for a help desk IT support company to help your organization, you have..
Help Desk Outsourcing

Posts by topic

Outsourced Help Desk Services for Hospitals

Outsourced Help Desk Services for Hospitals

Hospital IT help desks are nothing to outsource lightly.

Not only are hospital systems..
Healthcare Help Desk
The True Cost of Downtime on Your IT Help Desk

The True Cost of Downtime on Your IT Help Desk

When your IT help desk goes down, you pay for that inconvenience in more places than just..
Help Desk Costs
Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Customer service call scripts are a tried-and-true way to improve performance and provide a..
Help Desk Best Practices
Outsourced IT Support Services: 10 Steps to Better QA

Outsourced IT Support Services: 10 Steps to Better QA

Your help desk is the face of your IT.

After all, your users cannot always see, let alone..
Quality Assurance
Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket

Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket

Perhaps your IT help desk is in-house. Or, you might have outsourced part or all of your IT..
Help Desk Costs
IT Help Desk Customer Dissatisfaction: Causes, Consequences, Cures

IT Help Desk Customer Dissatisfaction: Causes, Consequences, Cures

When the word “help” is in your team’s name…but your customers aren’t finding you all that..
Help Desk Customer Satisfaction
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Help Desk Outsourcing

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