About Our Outsourced Help Desk Services

We have a lot to answer for.

Unlike some help desk companies, at Global Help Desk Services (GHDSi), we do one thing – and we do it exceptionally well:

We provide world-class help desk outsourcing to enterprise-sized companies that want to provide a superior experience to their customers and employees.

All too often, customer service is a messy experience. Too many help desks treat their users with indifference, impatience, and even incompetence. You’ve probably experienced this, too: Think back and recall the last time you had to wade through multiple telephone menus before reaching the right person. Or the last call you spoke with a customer service representative, where the agent didn’t understand the issue you were trying to explain. Or that time you waited on hold for eternity, only to be disconnected.

You deserve better. Your users deserve better.

Because help desk outsourcing is 100% of our focus, our clients know they can trust us to be the “face” of their IT team. We become the reliable first point of contact for our clients’ employees and customers – handling technical issues, resolving problems, and escalating only the high-level tickets that the IT team wants and needs to manage.

What We Believe Believe

We believe it matters who answers the phone. And so we work hard to be the most knowledgeable, most proactive, most service-oriented help desk company in the industry.

Our Values

Our Values

  • Integrity
  • Honesty
  • Spirit of Excellence
  • Customer Service
Our Mission

Our Mission

To provide a distinctly pleasant, efficient, and consistent help desk experience by applying the best in people, process and technology.

Our Purpose

Our Purpose

To distinctly improve your customer service experience, across any platform.

Who We Are Who Are

Delivering a great service desk experience starts with building a great service desk team.

We carefully select our help desk agents not just for their technical knowledge, but also for their emotional intelligence. Your customers and employees receive a better experience when they interact with representatives who can empathize with them, de-escalate stressful situations, and leave them calm and smiling by the end of the call.

Our team is an extension of your team, and the happiness of your users is the key to our mutual success as your outsourced help desk partner.

Our Leadership

Our Service Team Leaders

Just Some of Our Agents
Top Work Places 2019
Top Work Places 2020

We are honored to be recognized as one of the Top Workplaces by the Hartford Courant in 2019 and 2020.

Enough About Us

Let’s talk about you and your help desk goals and challenges.