Careers

Is opportunity calling?

Global Help Desk Services, Inc. (GHDSi) provides world-class help desk outsourcing to enterprise-sized companies that want to provide a superior experience to their customers and employees.

But we’re not just about helping our clients – we’re also about helping each other.

Our team is comprised of smart, friendly professionals who support each other, help each other grow, and contribute every day to our amazing work environment and fabulous company culture.

Want to join us? Join us?

Want to join us?

We’re always on the lookout for potential help desk agents who are good listeners, have high emotional IQs, and bring the technical chops to resolve issues related to PC software, network connectivity, office productivity suites, email applications, databases, operating systems, clinical (hospital) software, enterprise resource planning applications, web browsers, utilities and wireless apps.

If tech is your language and you have the people skills required to happily teach your great-uncle Stanley how to fix his internet settings, we want to talk to you.

In return, you’ll get great benefits, a competitive salary, challenging work, and plenty of opportunity to grow.

Benefits

• Up to 80 hours of paid vacation time annually • Up to 40 hours sick time annually • Medical insurance • Dental insurance • Short-term disability insurance • Life insurance • 401(k) available

Available Positions

HR Intern

Join our team as an HR Intern to support all things HR and payroll. You can expect 20-30 hours per week for approximately 12-16 weeks. HR career focus/studies and good written and oral communications required.

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Part-Time IT Help Desk Analyst

This is a part-time (20-25) hours/week technical support position. The expected hours for this position are Mon, Tue, Fri 8am-12pm. One year of IT Support experience required, and one year of Help Desk experience is preferred.

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Full-Time 2nd Shift IT Help Desk Analyst

Join us as a full-time technical help desk analyst. The expected hours for this position are Mon-Fri 1:30pm-10pm. One year of IT Support experience required, and one year of Help Desk experience is preferred.

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Apply Now

To apply to any of the above positions (or to let us know you’re interested if a position does open up) please email your resume and cover letter to careers@ghdsi.com.

Customer Testimonials

"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

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Help Desk Outsourcing

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

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CONTACT US

Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067

Toll Free: 1.800.770.1075
Local: 1.860.296.7230

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