Careers

Is opportunity calling?

Global Help Desk Services, Inc. (GHDSi) provides world-class help desk outsourcing to enterprise-sized companies that want to provide a superior experience to their customers and employees.

But we’re not just about helping our clients – we’re also about helping each other.

Our team is comprised of smart, friendly professionals who support each other, help each other grow, and contribute every day to our amazing work environment and fabulous company culture.

Want to join us? Join us?

Want to join us?

We’re always on the lookout for potential help desk agents who are good listeners, have high emotional IQs, and bring the technical chops to resolve issues related to PC software, network connectivity, office productivity suites, email applications, databases, operating systems, clinical (hospital) software, enterprise resource planning applications, web browsers, utilities and wireless apps.

If tech is your language and you have the people skills required to happily teach your great-uncle Stanley how to fix his internet settings, we want to talk to you.

In return, you’ll get great benefits, a competitive salary, challenging work, and plenty of opportunity to grow.

Benefits

• Up to 80 hours of paid vacation time annually • Up to 40 hours sick time annually Medical insurance Dental insurance • Short-term disability insurance Life insurance • 401(k) available

Available Positions

Full-Time IT Help Desk Analyst

Join our team as a full-time IT support agent! The expected hours for this position are Mon 8a-12p; Thu-Sat 8am-8:30pm. One year of IT Support experience required, and one year of Help Desk experience is preferred.

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Part-Time IT Help Desk Analyst

This is a part-time (20-29) hours/week technical support position. The expected hours for this position are Mon-Th 3pm-8pm. One year of IT Support experience required, and one year of Help Desk experience is preferred.

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Part-Time IT Help Desk Analyst

This is a part-time (20-29) hours/week technical support position. The expected hours for this position are Mon-Fri 5:30pm-11pm. One year of IT Support experience required, and one year of Help Desk experience is preferred.

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lgo-top-work-places-2019 lgo-top-work-places-2020

We are honored to be recognized as one of the Top Workplaces by the Hartford Courant in 2019 and 2020.

Apply Now

To apply to any of the above positions (or to let us know you’re interested if a position does open up) please email your resume and cover letter to careers@ghdsi.com.