A quick read with a big impact.
Hardware has its place. Software has its place. And policies and procedures have their place...
Are you building an IT help desk team from scratch? Or are you looking to improve your..
Pilots like to joke that the number of landings in a pilot’s logbook should always match the..
“I think I’ve hit my limit.”
“I hate the stress of this job when things don’t go right, and..
If you are considering outsourcing your IT help desk, or if you already enjoy outsourced help..
There are dozens of IT help desk ticketing software applications on the market. Some are..
You’ve found the perfect help-desk employee, and you’re excited to have them join your team...
"Can’t act, can’t sing, can dance a little.”
That’s what Burt Grady, head of the talent..
This is part four of our multi-part series featuring some of our help desk success stories..
This is part three of our multi-part series featuring some of our help desk success stories..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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