Help Desk Support
Customer Testimonials

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Service Desk Is The Heart Beat Of This Organization

An employee who has been with our company for 22 years just said that the team at the service desk is the heartbeat of this organization. He said our response to the crisis has been seamless. Living in NY and describing the challenges there right now, he was very adamant that, we know just how much the people who have been with our company for many years appreciate how vital we've been during this time. -Banking Senior Leadership

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I'm Not Sure If The Desk Is Internal or External

The help desk agent provided excellent service on my issue in every respect. I'm not sure if the service desk is staffed by internal employees or is outsourced, and wanted to complement her for a great experience. -Field Manager

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Quickly Coached Me Through

The help desk agent took the time to listen and then by sharing my screen and quickly coached me through. this means so much to me to know that when I need it-help is there. Thank you and please recognize this agent for his exceptional customer skills. -VP Marketing

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So Engaging and Personable

I worked with an agent this morning to replace the RSA token on my phone. They were just fabulous, so engaging and personable on the phone and extremely knowledgeable of how to help me! It was a great start to my day!  -Marketing Manager

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Cut Above the Rest

“We looked at a couple of other providers, but it didn’t seem like any of the others came even close to what Global had available. Having Global on board has provided us with a lot of stability. Getting our turnover down has allowed our team to take on more and different responsibilities. My users are thrilled with the level of detail and the nature of the attention they’re getting from the Global technicians “ - Retail, Senior Management

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Terrific On-boarding

"Global Help Desk Services was terrific during the onboarding process. They came to our offices, learned our documentation, and basically held our hand through that first week. It was a very good experience, and we were very confident in our partnership." - Financial, Senior Management

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If Everyday Problems Were Handled Like This

I want to recognize the agents on your team. I was dreading the call as there were a number of issues to work through. Despite all the requests I had, the agent was very patient, thorough, and knowledgeable. At some point, I was thinking, could every problem I have to deal with day-to-day be addressed by someone like this! All my issues are resolved and the agent was professional and easy to work with. Thank you! -Managing Director 

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Quick to Take the Initiative

“Global Help Desk is really quick to react when we have issues. They take the initiative when they see a trend and they alert us, which goes miles in helping to assist our users and ensure they have the resources they need.” - Pediatric Hospital, Director

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Great Communication

“The GHDSi knowledge base is so deep and the communication is so good, we end up with very solid customer issue resolution.” - Shipping/Logistics, Leadership

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The Way a Real Help Desk Should Be Run

“Global has shown us the way a real help desk should be run, as far as the reporting, the metrics and how we should be structuring ourselves. We see how they do things and we’ve adopted some of their methods.” - Retail, Senior Management

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The Perfect Match

"Global Help Desk Services offers the perfect match of customer service, technical strength, flexibility, and willing to work with our process. It’s very hard to find a vendor that does all three of these things well. Global meets these criteria, which is key." - Financial, Senior Management

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Cost Effective

“Our director did a cost study and found that in the long run it would be less expensive for the hospital to do help desk operations as an outsourced service.” - Pediatric Hospital, Director

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New Perception

"They’re definitely working to turn around the perception of the previously outsourced call center, which is a huge accomplishment with our environment." - Shipping/Logistics, Leadership

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Always Improving

"I like that they stay plugged in with what’s going on in our environment and try to offer suggestions to wherever they can help improve processes that we have and take more off our plate. I really like their proactive approach." - Shipping/Logistics, Leadership

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Proactive and Efficient

"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." - Shipping/Logistics, Leadership

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Strong Partnership

"They’re living up to the expectations that we had. Our expectations were high, but they’re living up to it, it really is a partnership that’s going on here and they deliver on what they promise – and that’s a good thing." - Shipping/Logistics, Leadership

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Fast and Efficient

"I want to recognize the help desk agents on your team. In my almost 12-year tenure with the organization, your help desk agents have been the first techs I have ever encountered that were fast and efficient, while providing the information I needed!" - Financial, Senior HR

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Goes the Extra Mile

"The help desk agent I worked with listened to my issue and was very thorough in getting the details. He seemed to go the extra mile and left me with the feeling that he cared, and that the problem would soon be resolved. And the problem was quickly resolved. Thank you!" - Financial, Employee

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Proactive Follow Up

"Thank you so much for your consistent proactive follow up from your help desk technicians! This has been the most complete & satisfactory experience that I have ever received from a help desk!" - Financial, Employee

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Delivering Excellence

I would like to take this time to send a note of appreciation to recognize two support personnel who assisted me with a complicated request. They demonstrated excellent values, customer support and delivering excellence. They were very professional to ask the key questions and dispatched on-site personnel as needed who just called me and this is now complete. The service was fast and was a great experience!" - Financial, Manager

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Exceptional Customer Relationship Skills

"The agent I worked with recently is very diligent, takes ownership of the issue, and works quickly to resolve. His customer relationship skills are exceptional and he has very good technical skills. He's the sort of team member any company would be happy to have. We are fortunate to have him!" - Financial, Technical Team Lead

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Kind, Patient and Helpful

"The agent I worked with is super great! I can't begin to tell you the many times I have been his problem child, but he always fixes my issues. When he can't, he always finds someone to help me and actually follow up. I know that this is their job to do these things, but it's another thing to always be kind, patient and helpful every time I call (and I mean every time) and still get the same care." - Hospital, Medical Staff

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Saved the Day

"I wanted to send you a quick thank you to my help desk agent I worked with to get my computer to log in remotely! They really saved the day because I couldn't log in, I am thinking I would have had to drive back to the office in a snowstorm, so it was really great they were able to get me in the system!" - Financial, Senior Administrator

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Went Above and Beyond

"I would like to give kudos to the help desk agent at GHDSI for helping me. He went above and beyond and truly listened to all my issues and actually solved each one of them." - Hospital, Administrative Staff

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Relieved Much of My Stress

Thank you kindly for aiding me to regain access with the temporary token and guiding me to order a new key. Between yesterday with my power cord issue coupled with the expiration unbeknownst to me until today, relieved much of my stress levels within minutes of calling for assistance.  You were quick, professional, resourceful and I do appreciate your help all around. -Internal IT Manager

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Excellent Job and Made a Difference For Many of Our Clients

The agent was fabulous in helping me resolve a major client need. Their willingness and ability to problem solve survey software was outstanding. They did an excellent job and made a difference for many of our clients. -Director of Firm

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Quick Perfect

The help desk agent was quick and know what I was asking for without too many questions. Perfect. Thank you. -Medical Group Manager

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Instead of 'I Need To Escalate This'

The agent was very professional, patient, and he was willing to go the extra mile to retrieve an answer..instead of saying "I need to escalate this". He is true to our company motto-because of his quick outreach to his other resources the issue resolved within 15 minutes. Thank you all, I truly appreciate this. -Manager

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This Was A Extra Bonus

A truly seamless and informative help desk call just now. I called initially with a couple issues, and he patiently assisted me. I then added three more topics and he thoroughly and patiently walked me thru and fixed each issue. I typically always get excellent service but, this was a extra bonus. I am so glad that we we have members on your team such as this agent to provide A 1 service! Thanks again! -Field Advisory Relationship Consultant

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Demonstrated Excellent Values

I would like to take this time to recognize two support personnel who assisted me with a complicated request. They demonstrated excellent values, customer support, and delivering excellence. they were very professional to ask key questions and dispatched on-site personnel who just called me and this is now complete. The service was fast and was a great experience! - Manager

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A Token Of Thanks

Just a token of thanks for your patience, knowledge, and professionalism in getting me re-connected to our company's computer network. - Manager

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Quick Help To Make The Sale

Our designer was writing a sale for a customer when the POS froze-locking the customers account. Customer was anxious to leave and putting the pressure on the designer to get the sale done. Help Desk agent unlocked the account quickly so we could complete the sale and have the customer on their way. Not to mention, it was end of month and during the weekend! -Furniture Retail Manager

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"Happy To"

Overall, the quality of the IT Help Desk is very high, but in my view, there is an agent that stands out. Despite my ineptitude dealing with technology and overly simplistic questions, he has always remained unflappable, patient and willing to go above and beyond to help. Every question I asked; Would you mind going over that again, would you minding checking, would you mind showing me how to...he responded "Happy to" In all seriousness, he’s one of the best service professionals I’ve ever encountered, and I thought you should be aware of that. -Banking Portfolio Management