A quick read with a big impact.
A rapidly growing business puts immense pressure on the help desk. When your company expands..
Customer satisfaction is the golden ring when it comes to IT help desk metrics. If your..
You’ve likely heard the old chestnut, “You can’t manage what you don’t measure.”
Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well.
Experienced, knowledgeable help desk agents are worth their weight in gold. Not only do they..
Tom Peters, author of the best-selling business book, In Search of Excellence, once remarked,..
Your help desk faces enough challenges at the best of times. Whether it’s too many calls from..
To stay competitive in today's rapidly changing business climates, companies of all sizes are..
A message from Global Help Desk Services, Inc.’s President, Steve Wetherell
Key Performance Indicators (KPIs) are the most important measurable outcomes that not only..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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