--- title: The Global Help Desk Services Blog | Aaron Shultz description: All posts by Aaron Shultz - The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics. --- # Global Help Desk Services Blog A quick read with a big impact. Search Ok # All posts by Aaron Shultz [![5 IT Help Desk Metrics That Truly Measure Success](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) ## [5 IT Help Desk Metrics That Truly Measure Success](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [One of the most common questions IT service desk managers ask is, “How many calls should our.. ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) [Improving Help Desk Performance](https://www.ghdsi.com/blog/topic/improving-help-desk-performance) [Help Desk KPIs](https://www.ghdsi.com/blog/topic/help-desk-kpis) [![What’s the Best IT Help Desk for Our Business?](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/whats-the-best-it-help-desk-for-our-business) ## [What’s the Best IT Help Desk for Our Business?](https://www.ghdsi.com/blog/whats-the-best-it-help-desk-for-our-business) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [You’ve decided an outsourced help desk is your best option. Great!  Now what?  Well, now it’s.. ](https://www.ghdsi.com/blog/whats-the-best-it-help-desk-for-our-business) [![Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket) ## [Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Whether your IT help desk is in-house, outsourced, or hybrid, one of the best big-picture ways.. ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket) [Help Desk Costs](https://www.ghdsi.com/blog/topic/help-desk-costs) [![Best Help Desk Practices for Your 4 Toughest Types of IT Support Calls](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/best-help-desk-practices-4-types-tough-calls) ## [Best Help Desk Practices for Your 4 Toughest Types of IT Support Calls](https://www.ghdsi.com/blog/best-help-desk-practices-4-types-tough-calls) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [In a perfect world, everyone who calls your IT customer service desk would be nice and polite... ](https://www.ghdsi.com/blog/best-help-desk-practices-4-types-tough-calls) [![The Importance of Human IT Solutions in the Age of AI](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/human-it-solutions-in-age-of-ai) ## [The Importance of Human IT Solutions in the Age of AI](https://www.ghdsi.com/blog/human-it-solutions-in-age-of-ai) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [When used correctly, AI can be a huge help. An AI chatbot can quickly tell you your co-pay.. ](https://www.ghdsi.com/blog/human-it-solutions-in-age-of-ai) [![Choosing Outsourced Help Desk Services: Red (and Green!) Flags to Look For](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/outsourced-help-desk-service-red-and-green-flags) ## [Choosing Outsourced Help Desk Services: Red (and Green!) Flags to Look For](https://www.ghdsi.com/blog/outsourced-help-desk-service-red-and-green-flags) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [When you’re researching potential IT help desk outsourcing vendors, you’ll digest a lot of.. ](https://www.ghdsi.com/blog/outsourced-help-desk-service-red-and-green-flags) [![How to know when it’s time to explore IT help desk outsourcing](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-know-when-to-explore-it-help-desk-outsourcing) ## [How to know when it’s time to explore IT help desk outsourcing](https://www.ghdsi.com/blog/how-to-know-when-to-explore-it-help-desk-outsourcing) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Help desk outsourcing can be a lifesaver, but it’s not a one-size-fits-all solution. Costs,.. ](https://www.ghdsi.com/blog/how-to-know-when-to-explore-it-help-desk-outsourcing) [![Hot Dogs, Lobster & Boots: Why You CAN Afford to Outsource Help Desk Support](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/why-you-can-afford-outsource-your-help-desk-support) ## [Hot Dogs, Lobster & Boots: Why You CAN Afford to Outsource Help Desk Support](https://www.ghdsi.com/blog/why-you-can-afford-outsource-your-help-desk-support) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [When you think about outsourcing your IT support, you probably don’t think about boots. But.. ](https://www.ghdsi.com/blog/why-you-can-afford-outsource-your-help-desk-support) [![IT Help Desk Hiring Practices to Get Your Boss off Your Back](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/it-help-desk-hiring-practices) ## [IT Help Desk Hiring Practices to Get Your Boss off Your Back](https://www.ghdsi.com/blog/it-help-desk-hiring-practices) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [![What You Want vs. What You Need: Planning Your IT Help Desk Requirements](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/a-holistic-view-of-help-desk-support) ## [What You Want vs. What You Need: Planning Your IT Help Desk Requirements](https://www.ghdsi.com/blog/a-holistic-view-of-help-desk-support) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [There’s nothing more exciting than telling a prospective client “We can definitely do that for.. ](https://www.ghdsi.com/blog/a-holistic-view-of-help-desk-support) ### Popular Posts - [** Customer Service Call Scripts for IT Help Desks: 7 Best Practices ](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices) - [** Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket) - [** IT Help Desk Burnout: What to Do When Your Agents are Overworked ](https://www.ghdsi.com/blog/avoid-it-help-desk-burnout-agents-overworked) - [** 5 IT Help Desk Metrics That Truly Measure Success ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) - [** IT Help Desk Outsourcing Pricing Models Comparison ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison) [1](https://www.ghdsi.com/blog/author/aaron-shultz/page/1) [2](https://www.ghdsi.com/blog/author/aaron-shultz/page/2) [3](https://www.ghdsi.com/blog/author/aaron-shultz/page/3) [4](https://www.ghdsi.com/blog/author/aaron-shultz/page/4) [5](https://www.ghdsi.com/blog/author/aaron-shultz/page/5) [6](https://www.ghdsi.com/blog/author/aaron-shultz/page/6) [7](https://www.ghdsi.com/blog/author/aaron-shultz/page/7) [**](https://www.ghdsi.com/blog/author/aaron-shultz/page/2) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources) - [ » Blog ](https://blog.ghdsi.com/) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit) #### [ Our Approach ](https://www.ghdsi.com/our-approach) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy) - [ » About Us ](https://www.ghdsi.com/about-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. 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