--- title: The Global Help Desk Services Blog (2) description: The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics. (2) --- # Global Help Desk Services Blog A quick read with a big impact. Search Ok # Page 2 [![Choosing Outsourced Help Desk Services: Red (and Green!) Flags to Look For](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/outsourced-help-desk-service-red-and-green-flags) ## [Choosing Outsourced Help Desk Services: Red (and Green!) Flags to Look For](https://www.ghdsi.com/blog/outsourced-help-desk-service-red-and-green-flags) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [When you’re researching potential IT help desk outsourcing vendors, you’ll digest a lot of.. ](https://www.ghdsi.com/blog/outsourced-help-desk-service-red-and-green-flags) [![How to know when it’s time to explore IT help desk outsourcing](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-know-when-to-explore-it-help-desk-outsourcing) ## [How to know when it’s time to explore IT help desk outsourcing](https://www.ghdsi.com/blog/how-to-know-when-to-explore-it-help-desk-outsourcing) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Help desk outsourcing can be a lifesaver, but it’s not a one-size-fits-all solution. Costs,.. ](https://www.ghdsi.com/blog/how-to-know-when-to-explore-it-help-desk-outsourcing) [![Hot Dogs, Lobster & Boots: Why You CAN Afford to Outsource Help Desk Support](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/why-you-can-afford-outsource-your-help-desk-support) ## [Hot Dogs, Lobster & Boots: Why You CAN Afford to Outsource Help Desk Support](https://www.ghdsi.com/blog/why-you-can-afford-outsource-your-help-desk-support) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [When you think about outsourcing your IT support, you probably don’t think about boots. But.. ](https://www.ghdsi.com/blog/why-you-can-afford-outsource-your-help-desk-support) [![IT Help Desk Hiring Practices to Get Your Boss off Your Back](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/it-help-desk-hiring-practices) ## [IT Help Desk Hiring Practices to Get Your Boss off Your Back](https://www.ghdsi.com/blog/it-help-desk-hiring-practices) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [![What You Want vs. What You Need: Planning Your IT Help Desk Requirements](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/a-holistic-view-of-help-desk-support) ## [What You Want vs. What You Need: Planning Your IT Help Desk Requirements](https://www.ghdsi.com/blog/a-holistic-view-of-help-desk-support) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [There’s nothing more exciting than telling a prospective client “We can definitely do that for.. ](https://www.ghdsi.com/blog/a-holistic-view-of-help-desk-support) [![The Full Picture: How to Really Understand Your Help Desk Metrics](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-do-help-desk-metrics-affect-each-other) ## [The Full Picture: How to Really Understand Your Help Desk Metrics](https://www.ghdsi.com/blog/how-do-help-desk-metrics-affect-each-other) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [You’ve heard the saying “what gets measured gets managed.” And you’re probably already putting.. ](https://www.ghdsi.com/blog/how-do-help-desk-metrics-affect-each-other) [![Considering Outsourcing Your Help Desk Services? Here’s What to Expect](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/considering-outsourcing-your-help-desk-services-heres-what-to-expect) ## [Considering Outsourcing Your Help Desk Services? Here’s What to Expect](https://www.ghdsi.com/blog/considering-outsourcing-your-help-desk-services-heres-what-to-expect) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [So, you’ve drawn the short straw and are put in charge of figuring out how to outsource your.. ](https://www.ghdsi.com/blog/considering-outsourcing-your-help-desk-services-heres-what-to-expect) [![Managing User Expectations With Better Help Desk SLAs and OLAs](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/managing-user-expectations-better-help-desk-sla-ola) ## [Managing User Expectations With Better Help Desk SLAs and OLAs](https://www.ghdsi.com/blog/managing-user-expectations-better-help-desk-sla-ola) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [User expectations play a crucial role in the success of your help desk operation. Managing.. ](https://www.ghdsi.com/blog/managing-user-expectations-better-help-desk-sla-ola) [![Service Desk as a Service: 4 Better Ways to Drive Value](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/4-better-ways-to-drive-value) ## [Service Desk as a Service: 4 Better Ways to Drive Value](https://www.ghdsi.com/blog/4-better-ways-to-drive-value) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [The true value of your IT service desk can be measured by the productivity it returns to your.. ](https://www.ghdsi.com/blog/4-better-ways-to-drive-value) [Help Desk Operations](https://www.ghdsi.com/blog/topic/help-desk-operations) [Help Desk Challenges](https://www.ghdsi.com/blog/topic/help-desk-challenges) [![The Price of Nonproductivity: Quantifying the Cost of Employee Downtime](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-quantify-the-cost-of-employee-downtime) ## [The Price of Nonproductivity: Quantifying the Cost of Employee Downtime](https://www.ghdsi.com/blog/how-to-quantify-the-cost-of-employee-downtime) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Let’s go out on a limb here and say that you prefer it when your employees do their work. .. ](https://www.ghdsi.com/blog/how-to-quantify-the-cost-of-employee-downtime) [**](https://www.ghdsi.com/blog/page/1) [1](https://www.ghdsi.com/blog/page/1) [2](https://www.ghdsi.com/blog/page/2) [3](https://www.ghdsi.com/blog/page/3) [4](https://www.ghdsi.com/blog/page/4) [5](https://www.ghdsi.com/blog/page/5) [6](https://www.ghdsi.com/blog/page/6) [7](https://www.ghdsi.com/blog/page/7) [**](https://www.ghdsi.com/blog/page/3) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources) - [ » Blog ](https://blog.ghdsi.com/) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit) #### [ Our Approach ](https://www.ghdsi.com/our-approach) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy) - [ » About Us ](https://www.ghdsi.com/about-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. 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