---
title: The Global Help Desk Services Blog
description: The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics.
---

# Global Help Desk Services Blog

A quick read with a big impact.

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[![How to Outsource Healthcare IT Help Desk Support — and Stay HIPAA-Compliant](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-outsource-healthcare-it-help-desk-support-and-stay-hipaa-compliant)

## [How to Outsource Healthcare IT Help Desk Support — and Stay HIPAA-Compliant](https://www.ghdsi.com/blog/how-to-outsource-healthcare-it-help-desk-support-and-stay-hipaa-compliant)

- By [Steve Wetherell](https://www.ghdsi.com/blog/author/steve-wetherell)

[In healthcare settings, IT problems don’t just happen at a desk — they happen in exam rooms,..

](https://www.ghdsi.com/blog/how-to-outsource-healthcare-it-help-desk-support-and-stay-hipaa-compliant)

[![5 IT Help Desk Metrics That Truly Measure Success](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success)

## [5 IT Help Desk Metrics That Truly Measure Success](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success)

- By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz)

[One of the most common questions IT service desk managers ask is, “How many calls should our..

](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success)

[Improving Help Desk Performance](https://www.ghdsi.com/blog/topic/improving-help-desk-performance) [Help Desk KPIs](https://www.ghdsi.com/blog/topic/help-desk-kpis)

### Popular Posts

- [** Customer Service Call Scripts for IT Help Desks: 7 Best Practices ](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices)
- [** Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket)
- [** IT Help Desk Burnout: What to Do When Your Agents are Overworked ](https://www.ghdsi.com/blog/avoid-it-help-desk-burnout-agents-overworked)
- [** 5 IT Help Desk Metrics That Truly Measure Success ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success)
- [** IT Help Desk Outsourcing Pricing Models Comparison ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison)

[![Elevate Your IT Help Desk Skills: Harnessing Personality Styles for Better Results](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/elevate-your-it-help-desk-skills)

## [Elevate Your IT Help Desk Skills: Harnessing Personality Styles for Better Results](https://www.ghdsi.com/blog/elevate-your-it-help-desk-skills)

- By [Steve Wetherell](https://www.ghdsi.com/blog/author/steve-wetherell)

[If you manage an IT help desk team, you already know — technical skills and process adherence..

](https://www.ghdsi.com/blog/elevate-your-it-help-desk-skills)

[![How to Have a Headache-Free Outsourced IT Help Desk Implementation](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-have-a-headache-free-outsourced-it-help-desk-implementation)

## [How to Have a Headache-Free Outsourced IT Help Desk Implementation](https://www.ghdsi.com/blog/how-to-have-a-headache-free-outsourced-it-help-desk-implementation)

- By [Steve Wetherell](https://www.ghdsi.com/blog/author/steve-wetherell)

[Outsourcing your IT help desk is a big step toward improving efficiency, reducing costs, and..

](https://www.ghdsi.com/blog/how-to-have-a-headache-free-outsourced-it-help-desk-implementation)

### Posts by topic

- [Help Desk Support (53)](https://www.ghdsi.com/blog/topic/help-desk-support)
- [Help Desk Outsourcing (29)](https://www.ghdsi.com/blog/topic/help-desk-outsourcing)
- [Internal Help Desk Team (14)](https://www.ghdsi.com/blog/topic/internal-help-desk-team)
- [Help Desk Staffing (13)](https://www.ghdsi.com/blog/topic/help-desk-staffing)
- [Help Desk Best Practices (11)](https://www.ghdsi.com/blog/topic/help-desk-best-practices)
- [Improving Help Desk Performance (9)](https://www.ghdsi.com/blog/topic/improving-help-desk-performance)
- [Help Desk Operations (8)](https://www.ghdsi.com/blog/topic/help-desk-operations)
- [Help Desk Challenges (7)](https://www.ghdsi.com/blog/topic/help-desk-challenges)
- [Help Desk KPIs (7)](https://www.ghdsi.com/blog/topic/help-desk-kpis)
- [Help Desk Costs (6)](https://www.ghdsi.com/blog/topic/help-desk-costs)
- [Outsourced Help Desk (6)](https://www.ghdsi.com/blog/topic/outsourced-help-desk)
- [Healthcare Help Desk (5)](https://www.ghdsi.com/blog/topic/healthcare-help-desk)
- [Success Stories (4)](https://www.ghdsi.com/blog/topic/success-stories)
- [home (4)](https://www.ghdsi.com/blog/topic/home)
- [Help Desk Management (3)](https://www.ghdsi.com/blog/topic/help-desk-management)
- [Improve help desk performance (3)](https://www.ghdsi.com/blog/topic/improve-help-desk-performance)
- [Quality Assurance (3)](https://www.ghdsi.com/blog/topic/quality-assurance)
- [Company News (2)](https://www.ghdsi.com/blog/topic/company-news)
- [Employee Turnover & Retention (2)](https://www.ghdsi.com/blog/topic/employee-turnover-retention)
- [Help Desk Customer Satisfaction (2)](https://www.ghdsi.com/blog/topic/help-desk-customer-satisfaction)
- [Help Desk ROI (1)](https://www.ghdsi.com/blog/topic/help-desk-roi)
- [Higher Ed Help Desk (1)](https://www.ghdsi.com/blog/topic/higher-ed-help-desk)
- [Reduce IT Costs (1)](https://www.ghdsi.com/blog/topic/reduce-it-costs)
- [Retail Help Desk (1)](https://www.ghdsi.com/blog/topic/retail-help-desk)

[![Outsourced IT Help Desk Services: An Explainer on Contracts](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/outsourced-it-help-desk-services-an-explainer-on-contracts)

## [Outsourced IT Help Desk Services: An Explainer on Contracts](https://www.ghdsi.com/blog/outsourced-it-help-desk-services-an-explainer-on-contracts)

- By [Steve Wetherell](https://www.ghdsi.com/blog/author/steve-wetherell)

[You’ve decided an outsourced IT help desk is the right move for your business. Great!

Now,..

](https://www.ghdsi.com/blog/outsourced-it-help-desk-services-an-explainer-on-contracts)

[![What’s the Best IT Help Desk for Our Business?](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/whats-the-best-it-help-desk-for-our-business)

## [What’s the Best IT Help Desk for Our Business?](https://www.ghdsi.com/blog/whats-the-best-it-help-desk-for-our-business)

- By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz)

[You’ve decided an outsourced help desk is your best option. Great! 

Now what? 

Well, now it’s..

](https://www.ghdsi.com/blog/whats-the-best-it-help-desk-for-our-business)

[![Customer Service Call Scripts for IT Help Desks: 7 Best Practices](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices)

## [Customer Service Call Scripts for IT Help Desks: 7 Best Practices](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices)

- By [Andrew Chiburis](https://www.ghdsi.com/blog/author/andrew-chiburis)

[Customer service call scripts are a tried-and-true way to improve performance and provide a..

](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices)

[Help Desk Best Practices](https://www.ghdsi.com/blog/topic/help-desk-best-practices)

[![Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket)

## [Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket)

- By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz)

[Whether your IT help desk is in-house, outsourced, or hybrid, one of the best big-picture ways..

](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket)

[Help Desk Costs](https://www.ghdsi.com/blog/topic/help-desk-costs)

[![Best Help Desk Practices for Your 4 Toughest Types of IT Support Calls](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/best-help-desk-practices-4-types-tough-calls)

## [Best Help Desk Practices for Your 4 Toughest Types of IT Support Calls](https://www.ghdsi.com/blog/best-help-desk-practices-4-types-tough-calls)

- By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz)

[In a perfect world, everyone who calls your IT customer service desk would be nice and polite...

](https://www.ghdsi.com/blog/best-help-desk-practices-4-types-tough-calls)

[![The Importance of Human IT Solutions in the Age of AI](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/human-it-solutions-in-age-of-ai)

## [The Importance of Human IT Solutions in the Age of AI](https://www.ghdsi.com/blog/human-it-solutions-in-age-of-ai)

- By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz)

[When used correctly, AI can be a huge help. An AI chatbot can quickly tell you your co-pay..

](https://www.ghdsi.com/blog/human-it-solutions-in-age-of-ai)

[1](https://www.ghdsi.com/blog/page/1) [2](https://www.ghdsi.com/blog/page/2) [3](https://www.ghdsi.com/blog/page/3) [4](https://www.ghdsi.com/blog/page/4) [5](https://www.ghdsi.com/blog/page/5) [6](https://www.ghdsi.com/blog/page/6) [7](https://www.ghdsi.com/blog/page/7)

[**](https://www.ghdsi.com/blog/page/2)

#### Customer Testimonials

 "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

[ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials)

#### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing)

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png)

#### [ Resources ](https://www.ghdsi.com/help-desk-resources)

- [ » Blog ](https://blog.ghdsi.com/)
- [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies)
- [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs)
- [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center)

#### Pricing Tools

- [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator)
- [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator)

#### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit)

#### [ Our Approach ](https://www.ghdsi.com/our-approach)

- [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process)
- [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control)

[ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services)

#### CONTACT US

**  Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067

**  Toll Free: **1.800.770.1075**  
Local: **1.860.296.7230** 

[ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services)

- [** ](https://www.facebook.com/GlobalHelpDeskServices/)
- [** ](https://www.linkedin.com/company/global-help-desk-services-inc-)
- [** ](https://twitter.com/GHDSiHelpDesk)

[ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy)

- [ » About Us ](https://www.ghdsi.com/about-us)
- [ » Careers ](https://www.ghdsi.com/help-desk-support-careers)

Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved.

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