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Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Customer service call scripts are a tried-and-true way to improve performance and provide a..
Help Desk Best Practices
Four Ways to Improve Help Desk Performance With Better Communication

Four Ways to Improve Help Desk Performance With Better Communication

If you operate an IT help desk, and if agent performance is slipping, you may find that the..
Improve help desk performance
6 Benefits of Getting Better First Call Resolution Metrics

6 Benefits of Getting Better First Call Resolution Metrics

Your customers don’t call your IT help desk to resolve their technical issues. They call to..
Help Desk KPIs
5 Smart Ways for IT Help Desks to Reduce Employee Turnover - Forever

5 Smart Ways for IT Help Desks to Reduce Employee Turnover - Forever

You’ve found the perfect help-desk employee, and you’re excited to have them join your team...

Internal Help Desk Team Help Desk Staffing

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