A quick read with a big impact.
If you operate an IT help desk, and if agent performance is slipping, you may find that the..
Your customers don’t call your IT help desk to resolve their technical issues. They call to..
Customer service call scripts are a tried-and-true way to improve performance and provide a..
You’ve found the perfect help-desk employee, and you’re excited to have them join your team...
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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