A quick read with a big impact.
Today's business environment demands more from an IT department than ever before. No longer is..
A lot of organizations have begun to outsource certain aspects of their businesses to save..
Outsourcing help desk support services is a great way for an organization to streamline its..
More and more enterprise organizations are becoming aware of how critical IT departments can..
Are you under pressure to reduce the IT costs at your enterprise organization? As..
Key Performance Indicators (KPIs) are the most important measurable outcomes that not only..
Help desk support can become incredibly overwhelming when an organization expects faster..
Today's technology leaders spend a lot of time justifying their investments to prove that..
Help desk managers want to know how many calls agents should be able to handle and what..
Today’s organizational issues like increased competition, smaller budgets and limited..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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