A quick read with a big impact.

Five KPIs to Track Your Help Desk Team Performance

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Key Performance Indicators (KPIs) are the most important measurable outcomes that not only keep your help desk outsourcing team on track to achieve its goals, but can also indicate the success and failure of your help desk support operations.

Watch the 2-minute video below and learn about 5 top key performance indicators (KPIs) to track your help desk team performance in 2019.

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