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But that’s the reality for a lot of companies.
What if you could put all that behind you?
Global Help Desk Services, Inc. (GHDSi) provides help desk outsourcing with guaranteed service levels to enterprise-sized companies around the world.
What does that mean for you? It means a superior help desk experience, major capacity gains within your IT team, and a reduced total cost of IT support.
A help desk that gets people back to work faster.
A help desk that frees up your IT team’s time to focus on the big things.
A help desk that helps you grow.Learn How Help Desk Outsourcing Works
GHDSi is the first point of contact for your employees and customers when they need tech support. We manage their technical issues, resolve their problems, and escalate only the issues that you prefer to resolve in-house.
“Help” is our middle name, so we’re committed to giving you a great return on investment. Lowered help desk costs? Check. Improved productivity? Check. Increased IT capacity? Check. Freeing up your IT budget for bigger and better things? Oh yes … now we’re talking.
Because we deliver outsourced help desk services that are right-sized for your call volumes, customer needs, business goals and more, we give you the flexibility you need to scale your business without sacrificing your users’ IT support desk experience.
Okay. Enough about us, right? Let’s get down to what’s important. Here’s what you can expect when you partner with GHDSi for help desk outsourcing:
Consider how GHDSi successfully supported one of the most stressful help desk settings: a hospital help desk. This is a workplace with highly complex technology, where getting employees back to work quickly could literally mean life or death. The help desk has no choice but to move fast and do the job right.
|Before GHDSi||With GHDSi|
|Average Speed to Answer||120 seconds||28 seconds|
|Call Abandon Rate||20%||2.9%|
See how GHDSi helped one of the largest furniture and design companies in the US free up internal IT team members from the time-intensive demands of staffing a help desk and streamline operations to focus on their continued growth.Read more
Discover how GHDSi worked with a pediatric hospital to increase their customer satisfaction rates while reducing costs and providing a significant return on investment.Read more
Learn how GHDSi worked with a Fortune 100 financial services organization by quickly and thoroughly learning their current process and systems to provide guaranteed service levels while helping the team continue to scale.Read more
See the results that a teaching hospital was able to receive in their support center to increase responsiveness and improve customer service by working with GHDSi, including calls answered in less than 1 minute, 24 hours a day.Read more
Learn how GHDSi helped a billion-dollar marine transportation firm upgrade their service desk operations and improve overall IT support to improve customer satisfaction and response times.Read more
GHDSi has earned a reputation among help desk companies for delivering memorably pleasant, efficient, and consistent outsourced help desk services.
We believe in predictable, repeatable service desk processes that hold us accountable for consistently delivering outstanding support. And we’re always analyzing those processes to look for ways we can improve.
We spend an almost ridiculous amount of time recruiting only the best full-time U.S. employees. (We’re talking six-hour hiring interviews.) Then we invest even more time training each new hire to develop the empathy, understanding, and customer service skills to deliver an amazing experience to the people who call your help desk.
We adapt alongside you as your business environment evolves, so you always have the level of service desk support you want, without having to pay for more than you need.
“I would definitely recommend Global Help Desk to a peer, and I would tell them that they should expect constant professional, prompt and courteous service because I haven’t seen anything less from them.” - Rob, Director at a Pediatric Hospital (Healthcare)
“[GHDSi] knowledge base is so deep and the communication is so good, we end up with very solid customer issue resolution.” - Todd (Shipping/Logistics)
"I’m enjoying working with Global Help Desk Services very much. They’re easy to contact, and whenever I have requests I get quick feedback." - Todd (Shipping/Logistics)
"They’re definitely working to turn around the perception of the previously outsourced call center, which is a huge accomplishment with our environment."- Todd (Shipping/Logistics)
"There is a lot of value in Global Help Desk Services’ ability to receive the customer call and satisfy the call without having to escalate to any of the support teams." - Todd (Shipping/Logistics)
"Global Help Desk Services shows continued commitment to always improving and finding more ways to partner together. They are very flexible in helping us meet our needs." - Dan (Financial)