--- title: "Success Story: Improving Efficiency in Healthcare Help Desk Operations" description: Read our healthcare success story about our successful partnership with a Pediatric Hospital and how we helped streamline its help desk operations. image: https://www.ghdsi.com/hubfs/Stock%20images/doctor%20handshake%20with%20a%20patient%20at%20doctors%20bright%20modern%20office%20in%20hospital.jpeg --- ## A quick read with a big impact. Search Ok Posted by [ Global Help Desk Services Inc. ](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) Sharing is caring - [** ](https://www.facebook.com/sharer/sharer.php?u=https://www.ghdsi.com/blog/success-story-improving-efficiency-healthcare-help-desk-operations) - [** ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.ghdsi.com/blog/success-story-improving-efficiency-healthcare-help-desk-operations) - [** ](https://twitter.com/share?url=https://www.ghdsi.com/blog/success-story-improving-efficiency-healthcare-help-desk-operations) # Success Story: Improving Efficiency in Healthcare Help Desk Operations ![](https://www.ghdsi.com/hubfs/2020/blank.png) ![doctor handshake with a patient at doctors bright modern office in hospital](https://www.ghdsi.com/hs-fs/hubfs/Stock%20images/doctor%20handshake%20with%20a%20patient%20at%20doctors%20bright%20modern%20office%20in%20hospital.jpeg?width=317&name=doctor%20handshake%20with%20a%20patient%20at%20doctors%20bright%20modern%20office%20in%20hospital.jpeg)Did you know that 75% of hospitals are outsourcing IT functions? (Source: Medsphere) One of our clients is a pediatric hospital, and when we initially spoke with them, they were looking for a [help desk provider](https://www.ghdsi.com/) that could deliver significant cost savings in the long term, but also develop a deep knowledge base of their operations and systems to deliver a seamless experience for the outside caller. These are two of the most common requests we see from hospitals that are looking to outsource their help desk because they are seeing clear challenges with their budget, as well as the overall speed and delivery of their internal teams. There were several factors that led to Global Help Desk Services (GHDSI) being an ideal fit as a help desk outsourcing partner, but it was ultimately GHDSI's day-to-day responsiveness and dedication to service that led to the partnership. Five successful years later, the hospital believes that [outsourcing its help desk operations](https://www.ghdsi.com/enterprise-help-desk-outsourcing) to Global Help Desk Services has been a beneficial decision in more ways than one, and the partnership has been transformed from valuable to priceless.   [Read the full success story](https://info.ghdsi.com/improving-healthcare-help-desk-case-study) to see how GHDSI helped to streamline the hospital's help desk operations and provide cost savings including: - Significant Return on Investment (ROI) - Improved Communication to Streamline Processes - Increased Day-to-Day Responsiveness - Improved Internal & External Customer Satisfaction *"Global Help Desk takes initiative when they see a trend and alert us, which goes miles in helping to assist our users and ensure they have the resources they need. That open communication has helped us to provide a great customer experience"* - Hospital's Manager of IT Support Services. **Is your hospital looking to its reduce costs while still providing the best experience to its patients? ****[Click here](https://info.ghdsi.com/help-desk-outsourcing), or the button below, to download the full success story. You can also [schedule a consultation](https://info.ghdsi.com/help-desk-outsourcing) with one of our help desk experts.** **[![Download the Success Story](https://no-cache.hubspot.com/cta/default/386448/2e28ca75-8f56-4cbc-ad31-f346e2d5d151.png)](https://cta-redirect.hubspot.com/cta/redirect/386448/2e28ca75-8f56-4cbc-ad31-f346e2d5d151)** This is part one of our multi-part series featuring some of our help desk success stories across various industries. [Subscribe to our blog ](https://www.ghdsi.com/blog)to stay updated on more help desk success stories in the coming weeks! [** ](https://www.ghdsi.com/blog/video-5-advantages-hiring-outsourced-help-desk-partner) [** ](https://www.ghdsi.com/blog/five-ways-help-reduce-it-costs-2020) ### Recent Posts - [** How to Outsource Healthcare IT Help Desk Support — and Stay HIPAA-Compliant ](https://www.ghdsi.com/blog/how-to-outsource-healthcare-it-help-desk-support-and-stay-hipaa-compliant) - [** 5 IT Help Desk Metrics That Truly Measure Success ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) - [** Elevate Your IT Help Desk Skills: Harnessing Personality Styles for Better Results ](https://www.ghdsi.com/blog/elevate-your-it-help-desk-skills) - [** How to Have a Headache-Free Outsourced IT Help Desk Implementation ](https://www.ghdsi.com/blog/how-to-have-a-headache-free-outsourced-it-help-desk-implementation) - [** Outsourced IT Help Desk Services: An Explainer on Contracts ](https://www.ghdsi.com/blog/outsourced-it-help-desk-services-an-explainer-on-contracts) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources) - [ » Blog ](https://blog.ghdsi.com/) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit) #### [ Our Approach ](https://www.ghdsi.com/our-approach) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy) - [ » About Us ](https://www.ghdsi.com/about-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. 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