Running a help desk—whether in-house or outsourced—can sometimes feel like a bad marriage. And Help Desk can be a really fickle, unforgiving spouse…
With constant demands and stress, it’s difficult not to buckle under the strain and find yourself looking for a way out. With great courage or blind ambition, some will stay the course and try to work things out, while others may find themselves with a wandering eye (it happens and we’re not here to judge…)
From great hope and best intentions to “how did we even get here?”Let’s take a moment to reflect on your history and the possible challenges that drove that big wedge in the relationship.
Over time both you and your help desk are going to go through changes, and as you each grow and mature your needs are going to change. This can be hard on any relationship and, if one partner outpaces the other or challenges are not met as a united front, the consequences can be disastrous difficult to overcome. When you fall out of step, resentment and spite can seep into the relationship.
Did you forget to take out the trash or has your help desk missed that special day? What do you do when your help desk is demanding “Quality Time” and you are busy with meeting deadlines? Often the needs and feelings of both parties can be lost in the shuffle and that wedge digs in just a little deeper.
What do you do when the help desk’s family comes calling? Customers, vendors, and let’s not forget “THE BUSINESS”, each have their own agenda and can add to the stresses when you’re married to a help desk. Do you find yourself pondering the realities of the joke about “mixed emotions” when an in-law drives off a cliff in your new car? It is hard to find the balance necessary to nurture your relationship with all of these external forces trying their hardest to come between you.
So how does one go about finding that perfect help desk? Without a clear understanding of your goals in a relationship, you may find yourself repeating the same mistakes further down the road. Here are a few things you should look for in a help desk.
As you grow and mature, you’ll want a help desk that is able to grow with you. When changes come, will they be adaptable and flexible enough to meet the corresponding challenges? This resilience is critical to maintaining a healthy relationship.
When you have a help desk that can bring value to you and your marriage, it can make all the difference in the world. You want a partner that understands the value of a dollar and can help you to spend it wisely—one that will help you understand where money can be saved, without sacrificing the things you need to keep the business running.
Maintaining a healthy marriage with your desk should help you face the stresses of everyday business life instead of adding to them. When you’re both willing to put the time and effort into your relationship, you can do great things together. Especially when that help desk is the “Right One” for you.
We invite you to download our complimentary eBook, "10 Common Help Desk Challenges & Concerns that Impact Companies Today". You can also click here to speak to our team of help desk experts.