---
title: 5 KPIs to Track Your Help Desk Performance
description: Watch the video and learn about the 5 key performance indicators (KPIs) you should be using to measure your help desk performance in 2020.
---

[The Global Help Desk Services Blog ](https://www.ghdsi.com/blog)

# [5 KPIs to Track Your Help Desk Performance](https://www.ghdsi.com/blog/video-5-kpis-track-your-help-desk-performance)

 Written by [Global Help Desk Services Inc.](https://www.ghdsi.com/blog/author/global-help-desk-services-inc) | 6/29/20 1:00 PM

Key Performance Indicators (KPIs) are the most important measurable outcomes that not only keep your [help desk outsourcing team](https://www.ghdsi.com/) on track to achieve its goals, but can also indicate the success and failure of your overall help desk.

Watch the video below and learn about the 5 key performance indicators you should be using to measure your [help desk performance](https://www.ghdsi.com/) in 2020.

 

**Are you looking for an outsourced support team to help you optimize your help desk? ****[Click here](https://info.ghdsi.com/help-desk-outsourcing), or the button below, to schedule a consultation with one of our help desk experts today.**

[View full post](https://www.ghdsi.com/blog/video-5-kpis-track-your-help-desk-performance)

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