Case Study

World-Class Transportation Equipment & Logistics Firm Rebuilds Its Help Desk Services

A billion-dollar marine transportation equipment & logistics firm was looking for a new help desk provider that could upgrade its service desk operations and improve overall IT support without compromising quality.

Discover how Global Help Desk Services' highly collaborative, results-oriented approach helped the firm achieve the following results:

  • Improved first call resolution rates
  • Minimized call abandonment rates
  • Introduced Tier 2 support
  • Increased global customer satisfaction

See why outsourcing help desk operations to GHDSi has been a successful decision and how the partnership has been "like night and day compared to our previous experience" - firm's Executive Director of IT.

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"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

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Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

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