Phone: 800.770.1075   Email:

About Us

What We Do

Global Help Desk Services, Inc. (GHDSi) provides you with help desk and call center outsourcing services.

You can access these services via the telephone with the option to have your own 800 number and personalized greeting. You can use the Internet to access our call tracking system or use our Chat Service to access one of our agents. Our remote control tools allow us to provide remote control support to a caller who needs hands-on help.

What We Believe

  • Today’s customer service industry accepts “indifference” and “impatience” as the norm. This is evidenced every time you are switched through multiple telephone menus only to reach voicemail, to have someone “not listen to you”, or to be disconnected.
  • “Patience” and “customer concern” must be restored to your customer service experience.
  • We believe this is best accomplished through a team who is able to meet your needs by “listening to your concerns” and understanding your heart, leaving you with a pleasant experience and resolution to your problem.

    • Core Values Core Purpose
    • Integrity
    • Honesty
    • "Spirit of Excellence"
    		 To distinctly improve your customer service experience.
    10-Year Goal Our Mission
    To build Global Help Desk Services, Inc. into the most trusted and reliable help desk service provider in the world. To provide a distinctly pleasant, efficient, and consistent help desk experience by applying the best in people, process and technology.
Executive Profile

 

Steven H. Wetherell

Chief Executive Officer and Founder


Steve has over 15 years of experience in the technology and help desk field. He owned and operated a network systems integration company before selling it to IKON Office Solutions. He soon became the Connecticut marketplace president for IKON's Technology Services division, including responsibility for its global help desk. Steve then served as Vice President of Technology Consulting for IKON North America's Connecticut marketplace, consisting of five consolidated business units. Steve's volunteer work includes recently serving as Chairman of the Board for Connecticut Community Care, a non-profit organization that makes it possible for elders or individuals with disabilities to live independently at home