About Us

What We Do

Global Help Desk Services, Inc. (GHDSi) provides you with help desk outsourcing and call center outsourcing services. We offer you both PC help desk services and Mac support services. We offer you Microsoft Office support including Microsoft Word support, Microsoft Excel support and Microsoft PowerPoint support, to name a few. In addition to application support, we offer you computer support on PC hardware and printers, including HP printer support and dispatch services to third-party technicians. And we can offer you custom application support for certain custom applications.

You can access these services via the telephone with the option to have your own 800 number and personalized greeting. You can use the Internet to access our call tracking system or use our Chat Service to access one of our agents. Our remote control tools allow us to provide remote control support to a caller who needs hands-on help. Other services that we offer include certified help desk training and help desk consulting. If you don't want to outsource your help desk, we can train your analysts and assist you in improving the overall productivity and cost effectiveness of your existing help desk.

What We Believe

• Today’s customer service industry accepts “indifference” and “impatience” as the norm. This is evidenced every time you are switched through multiple telephone menus only to reach voicemail, to have someone “not listen to you”, or to be disconnected.

• “Patience” and “customer concern” must be restored to your customer service experience.

• We believe this is best accomplished through a team who is able to meet your needs by “listening to your concerns” and understanding your heart, leaving you with a pleasant experience and resolution to your problem.

Executive Profiles

Steven H. Wetherell Chief Executive Officer and Founder Steve has over 15 years of experience in the technology and help desk field. He owned and operated a network systems integration company before selling it to IKON Office Solutions. He soon became the Connecticut marketplace president for IKON's Technology Services division, including responsibility for its global help desk. Most recently, Steve was Vice President of Technology Consulting for IKON North America's Connecticut marketplace, consisting of five consolidated business units. Steve currently serves as Chairman of the Board for Connecticut Community Care a non-profit organization that makes it possible for elders or individuals with disabilities to live independently at home. And Steve owns a media company that recently began launching online advertising sites including this one for used outboard motors (www.justoutboards.com).