Help Desk On-Boarding Overview
From your very first contact with us, we guide you through a straight-forward process to engage GHDSi and outsource your help desk. The purpose of our on-boarding process is to provide you with a predictable, repeatable process. We follow structured steps so that you know what you can expect when you engage GHDSi and we can know what is expected of us when we put together a proposal and ultimately a contract for you.
The success of implementing the help desk outsourcing service will only be as good as the resources you and GHDSi dedicate to it. We understand that partnering with you is the key to your successful outsourced effort. We will draw upon our skill-sets and experience with numerous implementations to bring you industry best practices and facilitate a smooth transition. We ask you to recognize that outsourcing is not a "cure-all" for shortfalls that may exist in your IT support structure; rather, it takes hard work from both of us to make sure we continually improve your customer service experience.