--- title: Help Desk Cost Calculator description: You know your staff needs help desk support, but how much should you spend? Try our Help Desk Cost Calculator Lite to see what your cost per ticket is. image: https://www.ghdsi.com/hubfs/socialshare_Help-Desk-Cost-Calculator-Lite%20(1).jpg --- - [ Home ](https://www.ghdsi.com?hsLang=en-us) - Resources # Calculate My Help Desk Cost ## Quickly understand your help desk costs. You know your help desk is important, but how much should you expect to spend? Use this calculator to estimate your current cost per ticket. This estimate will help you determine a realistic help desk budget — or see if you're currently spending too much on your help desk. To get started, simply plug in your information into the calculator. You'll get your results right away.   Monthly Ticket Volume: ** The amount of tickets handled by your help desk per month. Overhead %: ** Percentage of costs to cover direct and indirect items such as benefits, licensing, office space, supplies, and equipment. (Typical minimum is 25% of an employee’s salary, median average is 35%). ### Agent Quantity ** The number of staff working at the help desk. Salary ** Your average monthly payroll cost for help desk agents | Annual Cost | Monthly Cost | Cost Per Ticket | | --- | --- | --- | | **** | **** | **** | ### Support Staff Quantity ** The number of staff that support the help desk (e.g., Team Leaders, Trainers, Quality Assurance, and/or Subject Matter Experts) Salary ** Your average monthly payroll cost for support staff | Annual Cost | Monthly Cost | Cost Per Ticket | | --- | --- | --- | | **** | **** | **** | ### Manager(s) Quantity ** The number of managers who directly oversee the help desk, staff and agents Salary ** Your average monthly payroll cost for managers | Annual Cost | Monthly Cost | Cost Per Ticket | | --- | --- | --- | | **** | **** | **** | Monthly Ticket Volume: ** The amount of tickets handled by your help desk per month. Overhead %: ** Percentage of costs to cover direct and indirect items such as benefits, licensing, office space, supplies, and equipment. (Typical minimum is 25% of an employee’s salary, median average is 35%). |   | Quantity | Monthly Salary | Annual Cost | Monthly Cost | Cost Per Ticket | | --- | --- | --- | --- | --- | --- | | Agent | | ** Your average monthly payroll cost for help desk agents | **** | **** | **** | | Supporting Staff | ** The number of staff that support the help desk (e.g., Team Leaders, Trainers, Quality Assurance, and/or Subject Matter Experts) | ** Your average monthly payroll cost for support staff | **** | **** | **** | | Manager(s) | ** The number of managers who directly oversee the help desk, staff and agents | ** Your average monthly payroll cost for managers | **** | **** | **** | ### Your Help Desk Cost Results | Total Annual | Total Monthly | TOTAL PER TICKET | | --- | --- | --- | | **** | **** | **** | ### Get a copy of your results sent to your inbox! ### Want to get a more in-depth understanding of your overall IT support costs, including your IT help desk costs, so you can confidently plan out resources? ### Our IT Cost of Support Calculator page is a comprehensive tool you can use to assess all the costs that can impact your business, including: - Help Desk Support Costs - Field Service Support Costs - Level 3 Support Costs - IT Support Costs - Productivity Costs Simply **fill out the form** to access the calculator **today**! ### "I Have My Results ... But What Do They Mean?" Not sure how your IT help desk costs compare? Need answers on how you can improve efficiency? **Talk to our experts today!** [Get a Free Consultation](https://www.ghdsi.com/contact-us-outsourced-help-desk-services?hsLang=en-us) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials?hsLang=en-us) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing?hsLang=en-us) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources?hsLang=en-us) - [ » Blog ](https://blog.ghdsi.com/?hsLang=en-us) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies?hsLang=en-us) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs?hsLang=en-us) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center?hsLang=en-us) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator?hsLang=en-us) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit?hsLang=en-us) #### [ Our Approach ](https://www.ghdsi.com/our-approach?hsLang=en-us) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process?hsLang=en-us) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control?hsLang=en-us) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services?hsLang=en-us) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services?hsLang=en-us) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy?hsLang=en-us) - [ » About Us ](https://www.ghdsi.com/about-us?hsLang=en-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers?hsLang=en-us) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. 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