Help Desk Cost Calculator Lite

Gain a Birds Eye View of Your Help Desk Cost Per Ticket.

You know your staff needs help desk support, but how much should you expect to spend?
With our free Help Desk Cost Calculator Lite, you can quickly get the thousand-foot view of the cost of your help desk support.

To get started, simply plug your information into the calculator. You'll get your results right away.

 

The amount of tickets handled by your help desk per month.
Percentage of costs to cover direct and indirect items such as benefits, licensing, office space, supplies, and equipment. (Typical minimum is 25% of an employee’s salary, median average is 35%).

Agent

The number of staff working at the help desk.
Your average monthly payroll cost for help desk agents
Annual Cost Monthly Cost Cost Per Ticket

Support Staff

The number of staff that support the help desk (e.g., Team Leaders, Trainers, Quality Assurance, and/or Subject Matter Experts)
Your average monthly payroll cost for support staff
Annual Cost Monthly Cost Cost Per Ticket

Manager(s)

The number of managers who directly oversee the help desk, staff and agents
Your average monthly payroll cost for managers
Annual Cost Monthly Cost Cost Per Ticket
The amount of tickets handled by your help desk per month.
Percentage of costs to cover direct and indirect items such as benefits, licensing, office space, supplies, and equipment. (Typical minimum is 25% of an employee’s salary, median average is 35%).
  Quantity Salary Annual Cost Monthly Cost Cost Per Ticket
Agent
Your average monthly payroll cost for help desk agents
Supporting Staff
The number of staff that support the help desk (e.g., Team Leaders, Trainers, Quality Assurance, and/or Subject Matter Experts)
Your average monthly payroll cost for support staff
Manager(s)
The number of managers who directly oversee the help desk, staff and agents
Your average monthly payroll cost for managers

Your Help Desk Cost Results

Total Annual Total Monthly TOTAL PER TICKET

Customer Testimonials

"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

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Help Desk Outsourcing

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

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