Case Study

World-Class Transportation Equipment & Logistics Firm Rebuilds Its Help Desk Services

A billion-dollar marine transportation equipment & logistics firm was looking for a new help desk provider that could upgrade its service desk operations and improve overall IT support without compromising quality.

Discover how Global Help Desk Services' highly collaborative, results-oriented approach helped the firm achieve the following results:

  • Improved first call resolution rates
  • Minimized call abandonment rates
  • Introduced Tier 2 support
  • Increased global customer satisfaction

See why outsourcing help desk operations to GHDSi has been a successful decision and how the partnership has been "like night and day compared to our previous experience" - firm's Executive Director of IT.

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