---
title: The Global Help Desk Services Blog | Todd Cronin
description: All posts by Todd Cronin - The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics.
---

# Global Help Desk Services Blog

A quick read with a big impact.

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# All posts by Todd Cronin

[![Trust and Reliability: Two Factors Necessary for Help Desk Providers](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/trust-and-reliability-two-factors-necessary-for-help-desk-providers)

## [Trust and Reliability: Two Factors Necessary for Help Desk Providers](https://www.ghdsi.com/blog/trust-and-reliability-two-factors-necessary-for-help-desk-providers)

- By [Todd Cronin](https://www.ghdsi.com/blog/author/todd-cronin)

[Trust and Reliability. We can all agree these words have immense value. They're used to..

](https://www.ghdsi.com/blog/trust-and-reliability-two-factors-necessary-for-help-desk-providers)

[Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [Help Desk KPIs](https://www.ghdsi.com/blog/topic/help-desk-kpis)

[![Improving Help Desk Performance through Co-Sourcing Models](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/improving-help-desk-performance-through-co-sourcing-models)

## [Improving Help Desk Performance through Co-Sourcing Models](https://www.ghdsi.com/blog/improving-help-desk-performance-through-co-sourcing-models)

- By [Todd Cronin](https://www.ghdsi.com/blog/author/todd-cronin)

[Occasionally referred to as a "Hybrid Solution", companies are supplementing their internal..

](https://www.ghdsi.com/blog/improving-help-desk-performance-through-co-sourcing-models)

[Improving Help Desk Performance](https://www.ghdsi.com/blog/topic/improving-help-desk-performance) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing)

### Popular Posts

- [** Customer Service Call Scripts for IT Help Desks: 7 Best Practices ](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices)
- [** Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket)
- [** IT Help Desk Burnout: What to Do When Your Agents are Overworked ](https://www.ghdsi.com/blog/avoid-it-help-desk-burnout-agents-overworked)
- [** 5 IT Help Desk Metrics That Truly Measure Success ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success)
- [** IT Help Desk Outsourcing Pricing Models Comparison ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison)

#### Customer Testimonials

 "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

[ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials)

#### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing)

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png)

#### [ Resources ](https://www.ghdsi.com/help-desk-resources)

- [ » Blog ](https://blog.ghdsi.com/)
- [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies)
- [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs)
- [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center)

#### Pricing Tools

- [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator)
- [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator)

#### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit)

#### [ Our Approach ](https://www.ghdsi.com/our-approach)

- [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process)
- [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control)

[ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services)

#### CONTACT US

**  Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067

**  Toll Free: **1.800.770.1075**  
Local: **1.860.296.7230** 

[ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services)

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- [ » About Us ](https://www.ghdsi.com/about-us)
- [ » Careers ](https://www.ghdsi.com/help-desk-support-careers)

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