--- title: The Global Help Desk Services Blog | Aaron Shultz (7) description: All posts by Aaron Shultz - The Global Help Desk Services blog gives you the inside scoop on the most current and relevant help desk support and help desk outsourcing topics. (7) --- # Global Help Desk Services Blog A quick read with a big impact. Search Ok # All posts by Aaron Shultz [![Must Haves (and Pitfalls) When Choosing IT Help Desk Ticketing Software](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-choose-it-help-desk-ticketing-software) ## [Must Haves (and Pitfalls) When Choosing IT Help Desk Ticketing Software](https://www.ghdsi.com/blog/how-to-choose-it-help-desk-ticketing-software) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [There are dozens of IT help desk ticketing software applications on the market. Some are.. ](https://www.ghdsi.com/blog/how-to-choose-it-help-desk-ticketing-software) [Internal Help Desk Team](https://www.ghdsi.com/blog/topic/internal-help-desk-team) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![How to Balance Your IT Help Desk Agent Workloads](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/how-to-balance-it-help-desk-agent-workload) ## [How to Balance Your IT Help Desk Agent Workloads](https://www.ghdsi.com/blog/how-to-balance-it-help-desk-agent-workload) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Does your IT help desk have a hat problem? We’re talking about the multiple hats that your.. ](https://www.ghdsi.com/blog/how-to-balance-it-help-desk-agent-workload) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![Can Your IT Help Desk Fight Back Against Shadow IT and Underground Support?](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/it-help-desk-shadow-it-underground-support) ## [Can Your IT Help Desk Fight Back Against Shadow IT and Underground Support?](https://www.ghdsi.com/blog/it-help-desk-shadow-it-underground-support) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Our newly digital world makes it easier than ever for people to find their own answers and.. ](https://www.ghdsi.com/blog/it-help-desk-shadow-it-underground-support) [Help Desk Support](https://www.ghdsi.com/blog/topic/help-desk-support) [![New Technology Rollouts? How Your IT Help Desk can Manage High Call Volume](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/manage-high-call-volumes-technology-rollouts-it-help-desk) ## [New Technology Rollouts? How Your IT Help Desk can Manage High Call Volume](https://www.ghdsi.com/blog/manage-high-call-volumes-technology-rollouts-it-help-desk) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [New technologies, programs, and processes can go a long way toward making your company more.. ](https://www.ghdsi.com/blog/manage-high-call-volumes-technology-rollouts-it-help-desk) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![How to Scale Your IT Help Desk Services to Meet Unpredictable Demand](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/scale-it-help-desk-services-meet-unpredictable-demand) ## [How to Scale Your IT Help Desk Services to Meet Unpredictable Demand](https://www.ghdsi.com/blog/scale-it-help-desk-services-meet-unpredictable-demand) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [If you wait until you’re going through a major transition to figure out how to scale your IT.. ](https://www.ghdsi.com/blog/scale-it-help-desk-services-meet-unpredictable-demand) [Help Desk Staffing](https://www.ghdsi.com/blog/topic/help-desk-staffing) [![Before Outsourcing Your IT Help Desk, Answer these 6 Questions](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/faqs-it-help-desk-outsourcing) ## [Before Outsourcing Your IT Help Desk, Answer these 6 Questions](https://www.ghdsi.com/blog/faqs-it-help-desk-outsourcing) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [If you’re weighing whether to keep your IT help desk in-house or whether to outsource them to.. ](https://www.ghdsi.com/blog/faqs-it-help-desk-outsourcing) [Help Desk Outsourcing](https://www.ghdsi.com/blog/topic/help-desk-outsourcing) [![IT Help Desk Outsourcing Pricing Models Comparison](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison) ## [IT Help Desk Outsourcing Pricing Models Comparison](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [How much does IT help desk outsourcing cost? When it comes to outsourcing your IT help desk,.. ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison) [Help Desk Costs](https://www.ghdsi.com/blog/topic/help-desk-costs) [![7 Ways Your IT Help Desk Can Adjust to Rapid Business Growth](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/it-help-desk-rapid-business-growth) ## [7 Ways Your IT Help Desk Can Adjust to Rapid Business Growth](https://www.ghdsi.com/blog/it-help-desk-rapid-business-growth) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [A rapidly growing business puts immense pressure on the help desk. When your company expands.. ](https://www.ghdsi.com/blog/it-help-desk-rapid-business-growth) [Help Desk Best Practices](https://www.ghdsi.com/blog/topic/help-desk-best-practices) [![2 Simple Ways to 10X your IT Help Desk Customer Experience](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/2-simple-ways-10x-it-help-desk-customer-experience) ## [2 Simple Ways to 10X your IT Help Desk Customer Experience](https://www.ghdsi.com/blog/2-simple-ways-10x-it-help-desk-customer-experience) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [Customer satisfaction is the golden ring when it comes to IT help desk metrics. If your.. ](https://www.ghdsi.com/blog/2-simple-ways-10x-it-help-desk-customer-experience) [Help Desk Best Practices](https://www.ghdsi.com/blog/topic/help-desk-best-practices) [![Top 4 Help Desk Services KPIs and How to Improve Them](https://www.ghdsi.com/hubfs/2020/blank.png) ](https://www.ghdsi.com/blog/top-4-help-desk-services-kpis-how-to-improve) ## [Top 4 Help Desk Services KPIs and How to Improve Them](https://www.ghdsi.com/blog/top-4-help-desk-services-kpis-how-to-improve) - By [Aaron Shultz](https://www.ghdsi.com/blog/author/aaron-shultz) [You’ve likely heard the old chestnut, “You can’t manage what you don’t measure.” In other.. ](https://www.ghdsi.com/blog/top-4-help-desk-services-kpis-how-to-improve) [Improving Help Desk Performance](https://www.ghdsi.com/blog/topic/improving-help-desk-performance) ### Popular Posts - [** Customer Service Call Scripts for IT Help Desks: 7 Best Practices ](https://www.ghdsi.com/blog/customer-service-call-scripts-it-help-desk-7-best-practices) - [** Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket ](https://www.ghdsi.com/blog/evaluate-reduce-it-service-desk-cost-per-ticket) - [** IT Help Desk Burnout: What to Do When Your Agents are Overworked ](https://www.ghdsi.com/blog/avoid-it-help-desk-burnout-agents-overworked) - [** 5 IT Help Desk Metrics That Truly Measure Success ](https://www.ghdsi.com/blog/help-desk-kpis-accurately-measure-success) - [** IT Help Desk Outsourcing Pricing Models Comparison ](https://www.ghdsi.com/blog/it-help-desk-outsourcing-pricing-models-comparison) [**](https://www.ghdsi.com/blog/author/aaron-shultz/page/6) [2](https://www.ghdsi.com/blog/author/aaron-shultz/page/2) [3](https://www.ghdsi.com/blog/author/aaron-shultz/page/3) [4](https://www.ghdsi.com/blog/author/aaron-shultz/page/4) [5](https://www.ghdsi.com/blog/author/aaron-shultz/page/5) [6](https://www.ghdsi.com/blog/author/aaron-shultz/page/6) [7](https://www.ghdsi.com/blog/author/aaron-shultz/page/7) [8](https://www.ghdsi.com/blog/author/aaron-shultz/page/8) [**](https://www.ghdsi.com/blog/author/aaron-shultz/page/8) #### Customer Testimonials "They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of." [ View the Latest Testimonials ](https://www.ghdsi.com/help-desk-company-testimonials) #### [ Help Desk Outsourcing ](https://www.ghdsi.com/help-desk-outsourcing) Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies. ![top_work_2025-6_final](https://www.ghdsi.com/hubfs/top_work_2025-6_final.png) #### [ Resources ](https://www.ghdsi.com/help-desk-resources) - [ » Blog ](https://blog.ghdsi.com/) - [ » Success Stories ](https://www.ghdsi.com/help-desk-case-studies) - [ » FAQs ](https://www.ghdsi.com/help-desk-outsourcing-faqs) - [ » Help Desk Learning Center ](https://www.ghdsi.com/resources-learning-center) #### Pricing Tools - [ Help Desk Cost Calculator ](https://www.ghdsi.com/help-desk-cost-calculator) - [ IT Cost of Support Calculator ](https://www.ghdsi.com/it-support-cost-calculator) #### [ Are We a Fit ](https://www.ghdsi.com/are-we-a-fit) #### [ Our Approach ](https://www.ghdsi.com/our-approach) - [ » Onboarding Process ](https://www.ghdsi.com/help-desk-onboarding-process) - [ » Service Delivery & Quality Control ](https://www.ghdsi.com/service-delivery-quality-control) [ Schedule a Help Desk Consultation ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) #### CONTACT US ** Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067 ** Toll Free: **1.800.770.1075** Local: **1.860.296.7230** [ Contact Us ](https://www.ghdsi.com/contact-us-outsourced-help-desk-services) - [** ](https://www.facebook.com/GlobalHelpDeskServices/) - [** ](https://www.linkedin.com/company/global-help-desk-services-inc-) - [** ](https://twitter.com/GHDSiHelpDesk) [ » View Privacy Policy ](https://www.ghdsi.com/privacy-policy) - [ » About Us ](https://www.ghdsi.com/about-us) - [ » Careers ](https://www.ghdsi.com/help-desk-support-careers) Global Help Desk Services, Inc. - © Copyright 2021 | All rights reserved. By [Epic Digital](https://www.epic.digital/en?utm_source=globalhelpdeskservices&lang=en).