Outsourced Software Support

Non-Standard Applications / Systems

We can provide support at one of these levels:

  • Call Routing Only: Using this approach you are providing a single point of contact to your callers. We are taking the call, logging the call, and simply escalating to your internal team according to pre-defined processes.

  • Top Ten Issues: Using this approach we would offload some of the support from you by resolving calls associated with the top ten issues. All other calls would be escalated to your internal team according to pre-defined processes.

  • Full Support: Using this approach you would provide our team with training on your application(s) in order to resolve a high percentage of calls upon the first contact.

Software Supported:

PC & Network

PC client network connectivity
Password resets
General PC hardware diagnosis
Printers, drivers and queues
User account administration and email box creation

Office Suites
Microsoft Office 10/13/16
Microsoft Office 365
Microsoft Office for Mac

Email
Microsoft Outlook 10/13/16
Microsoft Outlook Express

Word Processing
Microsoft Word 10/13/16

Spreadsheets
Microsoft Excel 10/13/16

Desktop Publishing
Microsoft FrontPage
Microsoft Powerpoint 10/13/16
Microsoft Visio

Database
Microsoft Access 10/13/16

Additional Software Supported:

PC Operating Systems

Windows 10
Windows 8/8.1 (32/64-bit)
Windows 7 (32/64-bit)
Windows XP

Clinical (Hospital) Apps
Allscripts
CareLink
Cerner
Epic
Misys Vision
McKesson

ERP
JD Edwards
MS Dynamics
Oracle
SAP

Browsers
Internet Explorer 7.0 and above
Chrome
Firefox

Utilities
Altiris
Citrix (including XenDesktop)
LANDesk
McAfee Antivirus
Microsoft SCCM
Microsoft Lync / Skype for Business
Norton Antivirus
Virtual Desktop (Wyse, VMWare, VDI)

Wireless
Wireless 802.11 Connectivity
iPhone
iPad
Android

Side view of manager and executives with headsets using computers in the office


Do you have questions on the software supported, or are you looking for a customized solution?

Speak to an Expert