Remote Control Assistance

There's nothing more satisfying to a caller than quick, efficient resolution of their problem by a friendly help desk agent. Our remote control software assistance provides you with:

• Permission-based remote control of your caller's PC.
• Step-by-step voice and visual resolution of your caller's issue.
• Ability for the caller to see the help desk agent controlling their PC's mouse and keyboard.
• Ability for the caller to regain full control of their PC at any time; especially at the end of the call.