Internet Call Tracking

Using our state-of-the-art help desk software, we are able to offer you web-based access to your tickets. You can:

• Retrieve and view your call tickets through the Internet, VPN connection, or dedicated circuit.
• Escalate (reassign) calls to a 3rd party service provider or your internal IT department.
• Eliminate your own internal call tracking system and use ours through the Internet.
• Provide a seamless integration of all support teams and full audit trail on any issue.