Project Management for the Support Center Professional

(3 Days) - $1,795 per person*

PMSCP CERTIFICATION COURSE
 

Who Should Attend:

The Project Management for the Support Center Professional (PMSCP) Certification course is for experienced help desk personnel and support center supervisors, managers, and project managers.  It is designed specifically for individuals who are looking for project management skills.

Description:

This is a 3-day interactive course covering the project life cycle.  You will get a solid understanding of project management methods with this comprehensive introductory course.  Upon completion of the course, attendees will be prepared to successfully pass the Project Management for the Support Center Professional (PCSCP) Certification test.

The course is built around the latest insights from the Project Management Institute's "A Guide to the Project Management Body of Knowledge (PMBOK® Guide v2000), which incorporates information critical to project success.  You'll learn project management skills through case studies, hands-on exercises and practical experiences, that can immediately be applied to your role as a help desk manager, help desk senior analyst or help desk analyst.

Gain practical experience in proven project management techniques and discover a wealth of valuable, flexible tools that you can use immediately to ensure the success of any project in any type of support center department, division or organization.  And if you're interested in pursuing a masters certificate in project management, there is a full suite of modules to achieve your Project Management Professional (PMP) certification.

What You Will Learn:

• Mastering fundamental project management skills, concepts and techniques.

• Tools and techniques for managing each stage of the project life cycle

• Setting goals tied directly to the mission statement of your support center and/or company.

• Setting realistic, measurable objectives and ensuring positive results.

• Linking project goals and objectives to clear, compelling stakeholder needs

• Identifying risks that can affect the success of the project

• Developing work breakdown structures

• Estimating project costs and schedules using simple, proven techniques

• Establishing a dependable project control and monitoring system

• Working within your support center organizational and cost constraints

• Methods for building and getting the most out of your team

• Best practices for project management

• Valuable tips from discussions on real-life experiences