News

2004 - 2005

• JUN 3, 2005: GHDSi selected by TimeWarner Books to provide private help desk training.

• JUN 1, 2005: GHDSi selected to provide help desk outsourcing to health coaching organization.

• MAY 27, 2005: GHDSi selected by Citadel Investment Group to provide private help desk training.

• MAY 06, 2005: GHDSi to provide Chinese and Japanese help desk support for global manufacturer.

• MAR 15, 2005: GHDSi supporting 85 locations for online auto auctioneer.

• AUG 10, 2004: GHDSi selected to provide OEM warranty and extended warranty support for computer manufacturers and retail stores.

• JUL 31, 2004: Global Help Desk Services selected by international shipping company to provide help desk services

• JUN 03, 2004: Global Help Desk Services Inc, selected to provide help desk outsourcing services to large regional real estate company

• APR 30, 2004: GHDSi selected to provide help desk outsourcing for online auto auctioneer

• MAR 15, 2004: GHDSi completes private training class for international financial services company

• FEB 22, 2004: GHDSi chosen to present at Help Desk Institute National Conference

• JAN 30, 2004: GHDSi expands its help desk outsourcing services for global manufacturer

• JAN 14, 2004: Global Help Desk Services, Inc. selected to provide help desk outsourcing services to national PC network hosting company

• JAN 7, 2004: Global Help Desk Services, Inc. adds to its help desk training success by giving away Sony Playstation 2

Jun 03, 2005: GHDSi selected by TimeWarner Books to provide private help desk training.

Global Help Desk Services, Inc. (GHDSi) has been selected to provide private training classes to TimeWarner Books' help desk managers and help desk analysts.

Jun 01, 2005: GHDSi selected to provide help desk outsourcing to health coaching organization.

Global Help Desk Services, Inc. (GHDSi) has been selected to provide Level 1 help desk outsourcing services to a national health coaching organization. Support will be provided to internal employees for Microsoft Office products, VPN access, general PC hardware support, password resets, as well as external customer support for the customer web portal.

May 27, 2005: GHDSi selected by Citadel Investment Group to provide private help desk training.

Global Help Desk Services, Inc. (GHDSi) has been selected to provide private training classes to Citadel Investment Group's help desk managers and help desk analysts.

May 06, 2005: GHDSi to provide Chinese and Japanese help desk support for global manufacturer.

Global Help Desk Services, Inc. (GHDSi) has expanded its help desk outsourcing services for a global manufacturer to include 7x24 support and foreign language support for Chinese and Japanese. Support will begin on July 1, 2005.

March 15, 2005: GHDSi supporting 85 locations for online auto auctioneer..

Global Help Desk Services, Inc. (GHDSi) is now providing help desk outsourcing services to 85 locations for an online auto auctioneer. The rollout of the online bidding software is now complete and the 85 locations are online. Automotive and salvage auctions are held each week at these 85 locations. GHDSi supports bidders with the download, installation, and use of the bidding software including its video and audio feeds.

August 10, 2004: GHDSi selected to provide OEM warranty and extended warranty support for computer manufacturers and retail stores.

Global Help Desk Services, Inc. (GHDSi) was selected to provide help desk outsourcing support for OEM warranty and extended warranty kits sold through online computer stores and retail outlets. When a consumer buys a device through one of these online stores or retail outlets, their kit will include access to help desk support and on-site service. GHDSi will provide the help desk support on desktops, notebooks, DVD-VCRs, printers, digital cameras, and PDA units sold through these programs and will coordinate the dispatch of third-party service providers when required.

July 31, 2004: Global Help Desk Services selected by international shipping company to provide help desk services.

Global Help Desk Services, Inc. (GHDSi) was selected by an international overnight shipping company to provide help desk outsourced support services to its field technicians.  GHDSi will support field technicians upgrading customer shipping systems across its customer base.

June 3, 2004: Global Help Desk Services, Inc. selected to provide help desk outsourcing services to large regional real estate company.

Global Help Desk Services, Inc. (GHDSi) was selected to provide help desk support for a leading regional real estate company with twenty offices in the Northeast. GHDSi will support real estate agents and administrative staff on Adobe Acrobat, Illustrator, Photoshop, Microsoft Office, Internet Explorer, general PC issues, network connectivity (including 802.11g), and printing issues. GHDSi will also provide front-end support on two proprietary real estate applications.

April 30, 2004: Global Help Desk Services, Inc. selected to provide help desk outsourcing for online auto auctioneer.

Global Help Desk Services, Inc. (GHDSi) was selected to provide help desk support for a leading provider of automotive and specialty salvage services in the U.S. GHDSi will support Internet bidders using web browser based audio and video tools to participate in live auto auctions across North America.

March 15, 2004: Global Help Desk Services, Inc. completes private training class for international financial services company.

Global Help Desk Services, Inc. (GHDSi) just completed six weeks of on-site help desk certification training for both help desk managers and help desk analysts at an international financial services company. The company wanted to train and certify all of its help desk personnel in order to raise the level of customer service and ensure all help desk staff were engaged in the same best practices.

Training was provided for multiple help desk managers on three different help desks and close to forty help desk analysts.

GHDSi is a authorized training partner for the Help Desk Institute

February 22, 2004: Global Help Desk Services, Inc. chosen to present at Help Desk Institute National Conference

Global Help Desk Services, Inc. (GHDSi) will present on Project Leadership for the Support Center Professional at the 2004 Help Desk Institute Annual Conference and Expo being held in Orlando April 17-21. To date, over 350 attendees have signed up for this break-out session. GHDSi will also be providing Help Desk Manager training at the conference.

Here is a description of the break-out session entitled Project Leadership for the Support Center Professional:

"Okay. I've been handed this project. Now what do I do? I've never done this before." Sound familiar? Because of current economic conditions, many individuals are being thrust into roles within their companies that they may or may not be prepared to perform. This session will provide basic skills on how to avoid pitfalls while implementing change in your support environment. You'll learn how to approach a project and where to begin with a five-step roadmap. You'll get practical, everyday methodologies to get the job done on time, on budget, and within specified guidelines. The goal is to provide attendees with an overview of project leadership and teach some of the practical tools that project leaders use each and every day.

Participants will learn:

Basic project management terms
How to quantify needs for your team
How to gain buy-in for your ideas
How to approach a project and where to begin - a Five-Step Roadmap
How to select the right resources for your project
How to define success criteria for a project team.

January 30, 2004: Global Help Desk Services, Inc. expands its help desk outsourcing services for global manufacturer.

Global Help Desk Services, Inc. will expand its current help desk outsourcing services for this global manufacturer to include support for SAP and CAD applications. Support for these applications will begin in February.

Starting in April Global Help Desk Services will also begin providing support for this customer's Facilities requests.

January 14, 2004: Global Help Desk Services, Inc. selected to provide help desk outsourcing services to national PC network hosting company.

Global Help Desk Services will provide Tier 1/Tier 2 help desk support for a company providing hosted servers to small businesses across the U.S. Hosted servers will run Microsoft's Server 2003, Exchange 2003 and SQL Server 2000.

Global Help Desk Services will provide support for desktop applications including Microsoft Office including, Adobe Acrobat Reader, Microsoft Exchange and Outlook, Internet Explorer, desktop anti-virus, general PC issues and user administration.

January 7, 2004: Global Help Desk Services adds to its help desk training success by giving away Sony Playstation 2.

Starting this quarter Global Help Desk Services will give away a Playstation 2 to one lucky winner who signs up for one of GHDSi's classes being held in the first quarter of 2004.

"We have found that many help desk analysts are gamers and this is a simple way for us to thank them for helping make our training program so successful."

Ric Mims
Director of Training