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Public Class Schedule
You can now prepare your help desk analysts and management by
establishing standards of excellence within your support
organization. These Help Desk Institute (HDI) certified
courses provide you with the framework for creating
predictable, repeatable processes to improve customer
satisfaction and ultimately help you secure the reputation of
providing quality service to those you service every day.
Use these courses to increase your quality of service. Use
these courses to provide consistency in your service levels.
Use these courses to provide structured job categories and
career incentives. Or use these courses to market your help
desk internally by promoting the fact that your help desk
staff is HDI certified!
REGISTER by calling 800-248-5667. If "register" next to
the class is not underlined, the class is not open for
registration yet. To be notified about a particular class when
it gets closer, simply click on the
Remind Me link next to the class and we'll keep you
informed.
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Help Desk
Training |
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PMSCP
Certification |
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Public Classes By Month
Cincinnati Oct 25-27
Chicago Nov 8-10
Houston Dec 6-8
Please call 800-770-1075,
Option 1 for more info |
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Testimonials |
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"As a technology service
provider for the asset disposition industry, customer
satisfaction is an extremely important business module
of our service here at AMS. After extensive research for
a help desk outsourcing provider in the global help desk
market, GHDSI has indeed lived up to AMS' strict
commitment for customer satisfaction by providing
support for our flagship product..."
- OnLine RingMan SM
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"I wanted to inform you
that your help desk outsourcing group has enabled one of
my largest client's, (well over a half of a Billion
Dollar in assets organization) to improve their Customer
Satisfaction rating to an all time high, And… at a
fraction of the cost of them trying to previously
deliver their own internal Help Desk to their 500+
employees..."
- IKON Technology
Services Division |
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Public Class Schedule
