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Instructors
 Virginia Scuderi
Virginia is a certified HDI
instructor and her experience encompasses nearly 20 years in
computer and "softskills" training, curriculum development,
and computer software support. She has presented nationally
and internationally on customer service. She has served as
Director of Certification and Curriculum Development,
facilitating the launch of Help Desk Institute's Certification
program (CSS, HDA, HDSA, HDM). She is a founding member of
HDI's International Individual Standards Committee (IICS)
which established the certification standards recognized by
the help desk industry worldwide.
 Belinda Woods
Belinda has been in the
technology industry for over 25 years, her background is in
educational instruction and design. Belinda’s 25 years in the
industry encompass every facet of helpdesk management from
hands on computer repair, to managing over 200 helpdesk
agents. Recently Belinda has been consulting with various
companies regarding helpdesk project management. Belinda has
been a certified soft skills instructor for over 9 years, as
well as a certified HDI instructor. She is A+ certified, and
has her HDA, and MCT. There isn't much that Belinda hasn't
seen in her many years in the help desk industry.
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Help Desk
Training |
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PMSCP
Certification |
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Public Classes By Month
Cincinnati Oct 25-27
Chicago Nov 8-10
Houston Dec 6-8
Please call 800-770-1075,
Option 1 for more info |
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Testimonials |
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"As a technology service
provider for the asset disposition industry, customer
satisfaction is an extremely important business module
of our service here at AMS. After extensive research for
a help desk outsourcing provider in the global help desk
market, GHDSI has indeed lived up to AMS' strict
commitment for customer satisfaction by providing
support for our flagship product..."
- OnLine RingMan SM
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"I wanted to inform you
that your help desk outsourcing group has enabled one of
my largest client's, (well over a half of a Billion
Dollar in assets organization) to improve their Customer
Satisfaction rating to an all time high, And… at a
fraction of the cost of them trying to previously
deliver their own internal Help Desk to their 500+
employees..."
- IKON Technology
Services Division |
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Instructors
